Supervisors are generally friendly and helpful with new staff. The company ensures that you have all the facilities to work as best as possible and is always concerned about your satisfaction as an employee.
Company culture is one of finger pointing, shaming and blaming. "Us vs Them" attitude, childish. They turn what would otherwise be a fun job with a fun group of intelligent professionals into a stress filled hole. Backstabbing, gossiping and cliquish behavior is the norm with upper and middle management. Work with another company that actually cherishes their employees.
Great team environment working with very helpful people and was given many opportunities to move up in the company.
Team leaders were excellent and was always overtime on offer which was convenient so I could save for moving overseas.
Great company to work for, could benefit by taking out a layer of management and given customer facing managers more empowerment in decision making.
Tendency to restructure customer facing roles to the point that customers are negatively affected by reduced service levels.
Great benefits - discounted power, medical insurance. Well remunerated
Contact Energy can be a great place to work for if you have limited career aspirations.
Once you become skilled in the call centre duties there can then be limited opportunities for advancement.
They can be great at helping if you put your hand up however they can also be very pushy on stats and performance.
You deal with a large number of calls and need to think quickly on calls.
It's a great learning experience working here. A typical day at work is quite busy and productive. Contact has helped me growing personally and professionally. Have got the best co-workers working with me. The most enjoyable part of the job is to work with the fun-loving people here.
This was a relatively new team put together to recover $30,000000.00 of written off power due to many unbilled properties being used by companies that had not signed into their particular place of business.
Working within this team I gained extremely good negotiation skills especially as we had to convince the business that the unbilled power was their responsibility. Once this had been accepted we then had to convince the company to sign up with us in order for them to start paying the power used.
Since I came in when the company was changing from an old system to a new system for storing customer information, each day was a learning experience. Lots of teamwork was required to solve problems and appease customers.