I enjoyed working with customers and being around people who truly care for the needs of the customers was amazing. I learnt a lot such as the importance of store policies and the fundamental aspects of laws in New Zealand that has to do with cigarettes and alcohol. Maintaining a great working ethic was a norm and being able to be confident in my job taught me to be bold and meet targets. The thing i most enjoyed about my job was those I worked with at checkouts and how we were a family who truly cared for one another and just enjoyed working together.
Night Fill (Former Employee) – Sylvia Park, Auckland – 19 September 2018
Good staff repetitive easy work and nice pay. Break times were fair and work was easy to get into just be fast as soon as you get into the job because the supervisor wants you to finish things as fast as you can so that by 6.30 the store will be ready for customers.
Grocery Assistant/Store Person (Former Employee) – Morrinsville, Waikato – 16 September 2018
When I first started I would just go into the store and start restocking shelves. After time I was given a position as storeperson. Check all Inward goods, unload trucks. Load trolleys for workers to restock shelves. There was some heavy lifting but I didn't mind. Check temperatures in Chiller and Freezer rooms in storeroom. Help stock shelves in store. I learned how to use an RF scanner became computer illiterate, also gained my F Endorsed forklift licence. The hardest part of the job was when I first started I had a problem with heights but overcame this in time. The most enjoyable was interacting with customers.
nice environment, friendly and easy going staff, great job
Department Manager (Former Employee) – Paeroa, Waikato – 25 August 2018
had the best time ever running the meat/seafood department.My staff were awesome, I trained them to know the job as I did and we ran a very clean organised department following policies and procedures both company and health and safety to the letter. We were always busy but well time managed and had a lot of fun. Best job ever and made some awesome long lasting friendships.Also had a great mentor to help me when I did my management training which was great.
The people were mostly fantastic to work with and the work itself was straight forward, fast-paced and mostly easy to complete.
I really liked that they offered the chance to take further courses to gain certificates and improve yourself. On top of this they also have other services to help their employees through life. I really feel they were fantastic in the way they looked after their employees.
Though they had wonderful opportunities I think some of the management could have been more supportive and on the ball as sometimes the lack of decisions or support from them affected the success of the job.
Staff discounts, free staff lunches on occasions, other services offered
Checkout Position/ Customer Service (Former Employee) – Rotorua, Bay of Plenty – 14 August 2018
A day's work contained support from the team members throughout the whole store, especially during peak hours. As a checkout operator, checkouts is a prioritised department during peak hours and every time we were overwhelmed with customers we were backed up by most of the store employees. The management team did what they can and ensure that we were working in the most efficient way while make sure we were fine to work. Overall Countdown provided experience that would be essential for future work.
Department manager with lack of knowledge . Can't manage putting pressure on team making team stay after 6:30 even after they finish their shift
Long Life Assistant (Current Employee) – Lower Hutt City, Wellington – 8 July 2018
Lack of experienced people . broken equipment s like. Flatdeck , pallet jack forcing employee s to work using broken equipment s. Force employee s to stay after 6:30 even they finish their grave yard shift. Racism , high favourism
Checkout Operator (Current Employee) – Tauranga, Bay of Plenty – 3 July 2018
A typical day at work is usually pretty busy, overworking and usually in a rush as management refuses to hire new checkout staff for our constantly growing countdown. The problem with my job is it often gets me down due to so much unnecessary drama and gossip that goes around.
Terrible management who don't listen to anyone when they ask for more hours and just continue hiring more people even though their staff keeps resigning because they are not getting given enough hours to live.
issues with fairness and how situations are handled by senior staff. being spoken down to by senior staff as if our job doesnt matter, being asked to do jobs on top of usual work and expected to complete them but wont be paid if we work past contracted hours.
From my previous experience in Countdown I felt it added growth to my personal and professional development. As a checkout operator we are constantly engaging and interacting with customers, which aids in enhancing ones leadership qualities, confidence, communication skills, ability to build and maintain friendly, warm relationships or networks to name a few. My time and experience has served as a solid foundation for progression into more advanced roles. The hardest part is dealing with rude customers, however I remain calm and still show love and kindness because I strive to put the needs of others before myself in my work and outside of work. The most enjoyable part is being apart of a positive team culture where you can be yourself, feel valued and establish and maintain relationships with customers and colleagues. It would be a great honor to be a part of a team like countdowns again.