I have worked at Countdown Claudelands for 1 year and 3 months, Overall hands on and fun experience working here. Over the time working at Countdown I have learned multiple on going tasks daily and overall the experience was enjoyable.
issues with fairness and how situations are handled by senior staff.
being spoken down to by senior staff as if our job doesnt matter, being asked to do jobs on top of usual work and expected to complete them but wont be paid if we work past contracted hours.
I learned a lot from my co workers, very stable and steady minded. some people were quite snobby and overbearingly rude. wage could be better for such a hands on job. enjoyed most days at work. i was always laughing.
A typical day at work consists of lots of smiles from co-workers the management. I have learned how to have great communication and Customer service skills, I have learned how to be polite and courteous to customers that have any sort of problem and customers who i cannot authorise sales of tobacco and alcohol to because of the rules and laws around those sales.
Management are great but there downfall is not offering extra shifts to the staff who continuously ask for extra hours.
The hardest part of the job is definitely the difficult customers who get upset if they cannot find what they are looking for, or the customers that come in with the wrong kind of ID for alcohol and tobacco purchases or the customers who get upset when refused the sale.
The most enjoyable part of the job is definitely meeting all the different people who come through the supermarket and all the things you learn from the stories they tell you.
I worked at Countdown supermarket for just over three years. I was a checkout operator. I spent the majority of my shift behind a checkout providing customer service which involved holding conversation with customers as well as scanning, separating and packing grocery items. The store I worked in usually had 3 checkouts open meaning I was quite busy and had to work at a fast pace to ensure customers weren't kept waiting. The hardest part of the job was monitoring and confronting shoplifters. The most enjoyable part of the job was forming relationships with customers and staff members and learning new responsibilities.
Customer Service certificate, Team member of the month, food hygiene,product temperature,stock count ,order of produce, general cleaning duties Excellent eye for detail,Fork hoist ,stacking and filling shelfs,Customer focus
A typical day at work for me starts when I put my uniform on and jump on the bus. Walking through the front doors at work and greeting fellow team members and customers with a 'hey or a how's it today' on my way up to the locker room and signing in for my shift. Meeting my shift supervisor, getting information and required tasks done before serving customers. I work with a great team and the hardest part of my job would be to keep my scan rate up to company requirements. The part I enjoy most about my job is... meeting people from all walks of life and delivering a customer service experience that exceeds their expectations.
the smile on everyone's face whether they be a customer or a co-worker