Crowne Plaza Hotel
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Crowne Plaza Hotel Employee Reviews for Reservations Manager

Job Title
Reservations Manager2 reviews
Location
New Zealand2 reviews
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Found 2 reviews matching the search
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3.0
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Hospitality
Duty of Group Coordinator:

Maintain relationship with customer, up to arrival, for all matters pertaining to guest room usage, including tracking and managing the inventory for individual call-in groups

 Prepare and submit group rooms recap reports, including the tracking/posting of group comps, and rebate/commission calculations.

 Establish initial contact with customer at file turnover with excellent customer service skills
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4.0
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High intensity work environment in the thick of the hotel industry
Crowne Plaza Auckland is mainly a business hotel, with the leisure groups promenant in peak season meaning a persistent minimum occupancy of 80% all year. It is a vert fast pace high intensity job to coordinate group accommodation bookings with many different aspects and characters juggle. As it is only one person to handle the emails, calls, amendments etc it is very important to keep note and to make lists in order to stay on top. It is also important to liaise with almost every department within the hotel as the groups definitely will affect their sectors - maintaining good relationships with each department is very important. Crowne Plaza auckland was great to strengthen my experience within the hotel sector and to give extra knowledge on the accommodation side of hospitality.
Pros
Complimentary meal per shift and dry cleaned uniforms
Cons
Long hours
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Overall rating
3.8
Based on 3,796 reviews
5
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4
1.1K
3
723
2
256
1
285
Ratings by category
3.6
Work/Life Balance
3.4
Salary/Benefits
3.5
Job Security/Advancement
3.5
Management
3.7
Culture
Crowne Plaza Hotel Reviews by Location