DoubleTree by Hilton
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DoubleTree by Hilton Employee Review

Busy Days and Stressful Situations

4.0
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4 September 2019
Working in Hospitality is not the easy job everyone assumes. It is a very fast paced environment with a lot of moving parts. Multi-tasking is key, and you cannot take it personally when a guest is yelling at you about an issue they had. You are the face of the hotel, and even if what concerns them has nothing to do with you, you must maintain a professional demeanor and respond accordingly so that the guest feels as though you are doing everything possible to take care of them.
Ratings by category
3.0
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4.0
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4.0
Job Security/Advancement
3.0
Management
4.0
Culture
Pros
Awesome benefits
Cons
Long hours on your feet
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5.0
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4 May 2020
Guest Service Agent/receptionist (Former Employee) - Wellington City, Wellington
it was a good job but i lived in new zealand and this is most likely a very bad comparison to other doubletree jobs in the US, I think they're run differently depending on the management.
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5.0
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13 November 2019
food and beverage assistant, New Zealand (Former Employee) - Hilton
I was a really great environment to work in with people are experienced and professional. Great job fairly busy work and enjoying engaging with customers in a positive way to better their experience.
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Overall rating
3.8
Based on 4,431 reviews
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3.6
Work/Life Balance
3.4
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3.6
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