Managed the front office employees and their daily task. Headed customer care committee and ensured guest were provided with excellent service. Hired, trained, and schedule front office staff. Handled guest concerns, complaints, and any inquiries. Managed rates for the local property and online sites. I loved being the go to contact for the guest and for my employees. I was present at the property about 50 hours a week.
great pay and family environment
long hours and demanding quotas