DoubleTree by Hilton
3.8 out of 5 stars.
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DoubleTree by Hilton Employee Review

Very fast paced environment,but its awesome to meet people from different walks of life!

5.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
9 October 2016
Job Responsibility include: Greet guests and complete the registration process to include, inputting and retrieving information from the computer, confirmation of guest information promoting marketing programs, providing a welcome packet and ensuring guest knows location of room. Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards. Demonstrate a thorough knowledge of hotel information including, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries. Respond to guest inquiries and requests and resolve issues in a timely, friendly and professional manner Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction, Receive, input, retrieve and relay messages to guests.
Ratings by category
4.0Work/Life Balance
3.0Salary/Benefits
4.0Job Security/Advancement
4.0Management
5.0Culture
Pros
Exellent frendly staff, Free Lunches
Cons
Management staff changes often
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Guest Service Agent/receptionist (Former Employee) - Wellington City, Wellington
it was a good job but i lived in new zealand and this is most likely a very bad comparison to other doubletree jobs in the US, I think they're run differently depending on the management.
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I was a really great environment to work in with people are experienced and professional. Great job fairly busy work and enjoying engaging with customers in a positive way to better their experience.
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  1. Very fast paced environment,but its awesome to meet people from different walks of life!