DoubleTree by Hilton Employee Review
Very fast paced environment,but its awesome to meet people from different walks of life!
Job Responsibility include: Greet guests and complete the registration process to include, inputting and retrieving information from the computer, confirmation of guest information promoting marketing programs, providing a welcome packet and ensuring guest knows location of room. Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards. Demonstrate a thorough knowledge of hotel information including, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries. Respond to guest inquiries and requests and resolve issues in a timely, friendly and professional manner Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction, Receive, input, retrieve and relay messages to guests.
Ratings by category
Exellent frendly staff, Free Lunches
Management staff changes often