DoubleTree by Hilton Employee Reviews for Front Desk Agent
Front Desk Agent294 reviews
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As a worker I tried to make sure that everyone was satisfied whether it was as a customer or a coworker
The good thing about working at the Doubletree are the cookies and getting to know the your staff and all the different personalities. The bad thing about working for the Doubletree is that it puts wear and tear on you mentally and physically whether it’s a customer or coworker. You try to make the best out of each day but on some days it can be very leary at times.
Because we had a restaurant on site the pros were that we were able to have breakfast and dinner
Being on your feet the entire shift without a a break. You have to eat, drink, go the restroom in between customers
Hard work does not always pay off. I was with this company for a little over a year I was very dedicated and I loved working there. The staff seemed friendly including management, but soon after a year finding out that it was all a lie. Shortly after getting a new GM and front desk manager who would brag about firing people from her last job. I would not recommend working here unless you do not mind the favoritism over certain employees and poor management skills
This job is very flexible with a scheduling, and you get great benefits from being a part of Hilton (discounted rooms for travel). Management gives you no support, and blames front desk for everything. It's very hard and some days I left crying because I was in appreciated and not compensated for the work I did. You are left as manager on duty alone multiple times and are not paid for it
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I had horrible job working there at the front desk. Every manager kept on getting fired. Putting major stress on some. Singling out the only few males who worked there which the treatment was horrible and wrong. And no above hr or assistant gen man helped out with any of it. No true training. Lots of gossiping girls. Many who got power hungry, were inexperienced immature when they would get promoted. Picked on others made their own rules. Its was awful.
I would typically arrive to work during anytime of the day because my scheduled hours wasn’t consistent. I worked mostly what ever shift I was assigned. Never again will I apply somewhere like this place where I’m given undesirable hours. On a good day I enjoyed the food at the hotel. The cookies was great! However management wasn’t as good. Co-workers were racist and always in your business.
A typical day at work would usually consist of 140-160 check-ins apart from group check-in or events. Due to the location, it would get busy in a matter of minutes due to flight cancellations and events hosted nearby. Good for people with flexible availability since the schedules are never really set.
Free lunch, discounts on hotels
Very Busy, Agents have a lot on their plate
I've worked at hotels before but this is by far the most stressful, depressing job I've ever done. The staff is horrible on how they treat employees. I would literally just change moods when I got to work because all my coworkers were a headache to work with. When you need help or just go to management for answers it's pointless. You will work all Holiday's!