DoubleTree by Hilton
3.8 out of 5 stars.
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DoubleTree by Hilton Employee Reviews for Front Desk Agent

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The good thing about working at the Doubletree are the cookies and getting to know the your staff and all the different personalities. The bad thing about working for the Doubletree is that it puts wear and tear on you mentally and physically whether it’s a customer or coworker. You try to make the best out of each day but on some days it can be very leary at times.
Pros
Because we had a restaurant on site the pros were that we were able to have breakfast and dinner
Cons
Being on your feet the entire shift without a a break. You have to eat, drink, go the restroom in between customers
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Great training and industry standards Very professional management with exceptional support Very inclusive and diverse staff Wide range of clientele Hampered by age of property
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Checked guests into the hotel and out of the hotel. The guests experience is the most important aspect of the job. If a guest was not happy with their experience, my team and I would make the stay right for the guest.
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Hard work does not always pay off. I was with this company for a little over a year I was very dedicated and I loved working there. The staff seemed friendly including management, but soon after a year finding out that it was all a lie. Shortly after getting a new GM and front desk manager who would brag about firing people from her last job. I would not recommend working here unless you do not mind the favoritism over certain employees and poor management skills
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This job is very flexible with a scheduling, and you get great benefits from being a part of Hilton (discounted rooms for travel). Management gives you no support, and blames front desk for everything. It's very hard and some days I left crying because I was in appreciated and not compensated for the work I did. You are left as manager on duty alone multiple times and are not paid for it
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The property is ran poorly, unprofessional, and doesn’t pay well. I was promised a raise and promotion but failed to receive either. There is a major lack in communication and they constantly hire people while cutting existing staff hours.
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I Enjoy Customer Service and Being a Leader and a Mentor, Having Knowledge of your Daily Duties, Brings Success. Working for Double Tree was A Great Experience, The Company changed Ownership 3 times within the 4 years ,
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Should have definitely not left. The one in Atlantic Beach had an amazing staff and the GM was awesome. I should have never left! Room for growth and advancement. The staff was amazing and collaborative.
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Don’t waste your time other hotels better pay and better management. I worked front desk for or over a year... horrible turnover for a reason front office complete mess
Pros
Free parking
Cons
Incompetent management
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I was lucky to land on my first front desk position here. The staff is close and amazing. Everyone was fairly lenient and helpful. One of my favorite jobs.
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Working at the Double Tree is fun and fast paced. The environment is always going and fun. There's always something different going around and you never get bored.
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I had horrible job working there at the front desk. Every manager kept on getting fired. Putting major stress on some. Singling out the only few males who worked there which the treatment was horrible and wrong. And no above hr or assistant gen man helped out with any of it. No true training. Lots of gossiping girls. Many who got power hungry, were inexperienced immature when they would get promoted. Picked on others made their own rules. Its was awful.
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I would typically arrive to work during anytime of the day because my scheduled hours wasn’t consistent. I worked mostly what ever shift I was assigned. Never again will I apply somewhere like this place where I’m given undesirable hours. On a good day I enjoyed the food at the hotel. The cookies was great! However management wasn’t as good. Co-workers were racist and always in your business.
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A typical day at work would usually consist of 140-160 check-ins apart from group check-in or events. Due to the location, it would get busy in a matter of minutes due to flight cancellations and events hosted nearby. Good for people with flexible availability since the schedules are never really set.
Pros
Free lunch, discounts on hotels
Cons
Very Busy, Agents have a lot on their plate
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Typical hotel experience, full of drama and everyone is sleeping with everyone. Very disrespectful managers. Hotel is dirty and the housekeeping make your job extremely hard
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Horrible place to work, management have no idea what they are doing, always busy always understaff , you’ll always see job opening because ppl only work there couple months. Bad place to work you’ll get super stressed for sure
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The Front Desk Manager has a tendency to reprimand employees in front of guests and coworkers. She tends to be very rude at times and makes you fee uncomfortable. Everyone else is really nice and is really pleasant. Can be very demanding at times.
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Working at DoubleTree by Hilton was a great experience. I love the management and the customers I privilege to serve. There was always room for advancement.
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Loved working there. Management was great. Git to try my hand at several new opportunities in the different departments if the hotel. The clientele was amazing!
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I've worked at hotels before but this is by far the most stressful, depressing job I've ever done. The staff is horrible on how they treat employees. I would literally just change moods when I got to work because all my coworkers were a headache to work with. When you need help or just go to management for answers it's pointless. You will work all Holiday's!
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I worked here alongside going to college full time. It was nice to be able to study on the computer in my downtime in between taking care of guests requests.
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