DoubleTree by Hilton Employee Reviews for Front Desk Agent
Front Desk Agent294 reviews
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As a worker I tried to make sure that everyone was satisfied whether it was as a customer or a coworker
The good thing about working at the Doubletree are the cookies and getting to know the your staff and all the different personalities. The bad thing about working for the Doubletree is that it puts wear and tear on you mentally and physically whether it’s a customer or coworker. You try to make the best out of each day but on some days it can be very leary at times.
Because we had a restaurant on site the pros were that we were able to have breakfast and dinner
Being on your feet the entire shift without a a break. You have to eat, drink, go the restroom in between customers
A typical day of work is an 8 hour shift either 7am-3pm, 3pm-11pm, or 11pm-7am. The management time here is very good at giving their employees time off when they request it.
The current management does not know how to run a competent hotel. Their needs come above everyone's and have hired all of their friends who have absolutely no experience for the roles they are in. If you are serious about moving up and having a viable job/career, do not go here.
Poor management, poor pay, poor culture
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I love Night Audit the most of all of my customer service experience. In this position you touch every aspect of the hotel industry and monitor and assist in the distribution of vital reports on a nightly basis. You are really your own manager. When challenges arise you must creatively provide and execute the solution. There is no one else present to assist you. Problem solving through excel spreadsheets really maximize the work load and assist in the balancing process every night. I enjoy the quiet time the most vs multiple activity of the day processes in this work environment.
Flexibility in the day to transact business and limited traffic
When you are a good auditor, upper management rarely promote you to other positions...
At the beginning of my job here was great, everyone was trained and got along. Then, in May 2017 a new company took over the hotel and we lost a great amount of people. Ever since the new company took over everything has changed, the atmosphere isn't what it used to be. I've gone through 3 Front Office managers here and only one of them i actually cared for. The employees that work here are great, and it feels like a big family when everything and everyone is working properly.
The mangers seem fine at first but there not. There fake. There defiance of training is they do the basis and not go in to depth. They then hand you a packet of paper and say this is step by step and there we a few things missing on the paper so they would just blame you they are always short staff. It feels like your always in trouble. They throw the word immediate termination around. Makes you never want to work there. Also they mess up on paychecks so you have to keep track of your own hours. They over book and they expect you to not call the guest to tell them. They are just shifty. And the mangers you ask them a question and they just roll there eyes and they do it for you and you don't even know what they did.
Guest and other employees
Mangers and management