DoubleTree by Hilton
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DoubleTree by Hilton Employee Reviews for Front Office Manager

Job Title
Front Office Manager54 reviews
Location
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Found 54 reviews matching the search
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3.0
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Fun place to work
Family oriented Hotel.Wonderful place to work and gain hospitality experience.
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3.0
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Not the best cituation
Managed front end of Hotel. MOD when GM not on Property
Helped with management of Restaurant.

Work place changed form Holiday inn to double tree.

Hardest part of Job was trying to manage a property with old equipment and keeping Guest service scores high

Most enjoyable was meeting the guest and exceeding their expectations
Pros
Brand change
Cons
Upper management
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3.0
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Great team spirit
The smiled of the employees is the true benefit that is needed in order to provide exceptional service. Team members carry a sense of pride in their job and it shows when guest arrive at the counter.
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4.0
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Career aspiration
Good working environment, however the guests certainly out weigh the Hotels politics, as they run deep. The hotel has a lot of room, elevator, and back of the house issues. However, if you can see past all of that, you will go far.

Left due to a promise by the GM that was never upheld.
Pros
no micromanagement
Cons
no mentoring, no $ to improve your department, no bonus structure
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5.0
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Good employment
Great service and team always willing to go above and beyond for their guest just that the property is small but it does sell out fast very clean hotel
Pros
Great team
Cons
Small property
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2.0
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Not a bad place to work, unless you work hard.
A standard desk clerk can learn a lot working at this hotel. You meet lots of interesting people, however the overall experience leaves much to be desired.
Pros
You get to meet thousands of interesting individuals from all walks of life.
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5.0
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Productive and friendly enviornment
The Double Tree by Hilton Hotel was a fun placed to work because you got to meet many different people from all over the world. Management and staff was always good.
Pros
discounts on hotel stays
Cons
No benefits, and long work days
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4.0
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Great team
This location is a wonderful place to work with numerous areas to excel and move. The lifestyle for a full service hotel are truly second to none and detailed excellence to people.
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4.0
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Family oriented
Good place to work and safe place. Overall every one has the best interest of the hotel at heart. The ability to be empowered to Make it right for our guests makes things much easier to handle.
Pros
benefits are good
Cons
Hotel is in dire need of renovations
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3.0
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Nice property
Love working with people, got to do that in all my positions. The is always the best part of my job.

My first supervisor at this property was / is a great friend. I couldn't got thru a personal tragedy at the time without her support.


She has moved on the greater things.
Pros
Being part of another wonderful Hilton property
Cons
Internal backstabbing and drama
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4.0
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Good Hotel good work pace
This is a business hotel and from when I was there, the pace of the FO operations was not as busy as those near a major attraction. Culture was laid back and the opportunities to learn were there.
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3.0
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Very demanding
This job does not allow for any personal/family life at all. I worked 6 days a week, every week, and often worked 12 hour days. I was also expected to be on call when I was away from work. My home life suffered as a result. This is a great job for a single person.
Pros
Hilton is an excellent company in general to work for
Cons
This particular hotel had poor management
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5.0
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Every day at job gives more experiences
Every day comes with some thing different, get to learn to deal with issue and how to solve the problems. Each guest is different from one other. Double-tree management is one of the best management. Its fun working with our co-workers.
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1.0
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Terrible place to work and would recommend to no one.
The management of this company is not organized at all. They play favorites and will take their word no matter what the actual situation is. They are quick to fire very hard workers. But love to keep people that have stolen from the company. Everything a company should do, this company does the opposite.
Pros
Most of the employees are amazing people
Cons
Intense work place politics and bullying
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1.0
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Your peers
Your peers make the atmosphere such a great place. The hotel staff are amazing with guests. Working as the president was great.
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1.0
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Bad Management
Hotel is run by staff while management pushes numbers. Hotel is covered in Mold and staff is told to paint over mold and sell to hotel guest.
Pros
Great employees
Cons
Hotel is covered in Mold
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3.0
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Not a good company
i really don't have much to say about this company. The turnover rate isn't a good look at all. I really don't have much to say about this company its a unhappy work environment.
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5.0
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Great Place to work
This is a great place to work, very local even though part of a chain. Award winning, with great co-workers and a great team atmosphere. Would definitely work here again.
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5.0
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Feels like family
Rated the #1 Doubletree in the World for 11 out of 12 years of operation. It is a wonderful and exciting place to work and visit. The Staff is truly amazing and the ownership places a strong emphasis on providing outstanding customer service. A great hotel and a great company!
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4.0
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A new journey!
Everyday is a new adventure at the Doubletree! You feel the warmth of hospitality. Conveniently located at the entrance to universal studios
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5.0
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Fast paced exciting place to work.
Daily preperation for hotel guests. Ensuring all guest rooms are cleaned and ready daily. Management is awesome! Hardest part of my job is ensuring housekeeping keep on schedule and all rooms are ready by 3pm daily. The most enjoyable part of my job is developing relationships with the guests.
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Overall rating
3.8
Based on 4,363 reviews
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Ratings by category
3.6
Work/Life Balance
3.4
Salary/Benefits
3.4
Job Security/Advancement
3.4
Management
3.6
Culture