Maintained an inventory of vacancies, reservations and room assignments, finding opportunities to fill the hotel
to maximum capacity.
Provide exceptional customer service when registering arriving guests and assigning rooms.
Used extensive experience of the company by answering enquiries regarding hotel services and registration by
letter, telephone and in person, providing information about services available in the community and
responding to guests' complaints.
Well-informed of hotel operations by compiling and checking daily record sheets, guest accounts, receipts and
vouchers using computerized or manual systems.
Developed procedures to increase the efficiency of numerous areas including filing and organizing records to
increase our ability to efficiently retain/recover documents, reports and records.
Maintained a detailed delivery calendar to coordinate schedules, installation consultations and appointments.
Captured and entered confidential information into specific files and forms from recorded material.
Ensured the office was always working at top productivity – managed all mailing and shipping needs, office
supplies, filing, scanning and ensured top level customer service at all times