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DoubleTree by Hilton Employee Reviews in Jersey City, NJ
Jersey City, NJ5 reviews
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Job standards should allow promotions from within first over new hires. Having to train a new person on systems; the team members, and the job cture can be taxing.
My overall experience at this property was awesome. I loved my front office team we had so much fun. Some days you never knew what you would be in store for. Its a hotel that not only caters to the business needs but also family/leisure. Great location!
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it was a busy day and the hotel was oversold so we started relocating guests to other hotels; some of them were understanding but the others were really upset. one thing that I learned is that no matter how perfect someone can be, there must be some day to face the anger and he frustration of a customer who for some reason didn't receive the service that he paid for. I learned that day how to be more apologetic and empathizing and that was the hardest part of the job. Management was really proactive and could accommodate the guests in other hotels and gave us, as usual all the tools to handle the situation. The most enjoyable part of the job is that you have the chance to interact with people and serve them.
great people to work with.
limited opporunities to grow more.
Busy even on a slow day. Something new nearly everyday. I have learn great team work. Employees learned how to help each other in order to accomplish the Goal, Customer satisfaction. If you treat your co-workers with respect and fairness you can accomplish a lot together. We worked together as a family, help each other with the schedule,performing our duties, and keeping our moral up.The hardest part would be not been able to satisfy a customer no matter how hard you try. I enjoy meeting new people and hearing their adventures, but especially when they are happy with our service. Management could use some work. A little more respect and fairness goes along way.
Management needs more work in fairness and respect.
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