My favorite shift has always been morning but for personal reasons had to move to evenings. Management have always been really flexible and understanding. I come in do my check list check guest in follow up with my co-workers and instruct them on what I see they need to work on. Working at the hospitality industry gives you a great satisfaction after seeing so many happy guest leave the front desk. Unfortunately we cannot make everyone happy and we get yelled at and sometimes even cursed at.
In a typical day I am resolving, or coaching other managers in how to resolve or approach personnel issues, there is a huge amount of files and paper work to follow up daily, also I will follow up with personnel PTO and submit request to payroll. The hardest part of my job is that there is no budget for incentives, employee recognition or training; as well salaries are not competitive making difficult to stay in the company and provide for my self a good quality life. Co-workers are cooperative and they usually follow up with my instructions given. What enjoy most is my relationship with my General Manager, she is really cooperative and supportive.
Free meal, parking, life insurance, dry cleaning, hotel discounts, walking distance from home
Low salaries, no career advancement, no budget for incentives or recognitions
Great place to be hired into fresh out of high school or college. They take care of their employees through teaching classes on customer service. Golf course here is a little over the top and doesn't raw to much clientele
Hotel was just taken over by EVOLUTION. They completely have changed everything. Hotel will be going through a renovation starting in September. Co-workers are amazing. They are what makes the hotel worth working for.
I really do like the management company I am working for at the moment. I really feel that they do not take care of their employees at all and we are all extremely under paid and unappreciated for all that we do and especially that we work at a Hilton Resort in San Diego CA.
Ensure guests have a smooth, productive stay that meets their personal and business needs. Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations.