I had horrible job working there at the front desk. Every manager kept on getting fired. Putting major stress on some. Singling out the only few males who worked there which the treatment was horrible and wrong. And no above hr or assistant gen man helped out with any of it. No true training. Lots of gossiping girls. Many who got power hungry, were inexperienced immature when they would get promoted. Picked on others made their own rules. Its was awful.
I loved working at Double Tree by Hilton I enjoyed making the events special for the customer. I was able to use my own creativity as well and it was a wonderful experience for me. I had excellent management and wonderful employees to work with. Doing the different themes for the clients always made it a new experience,
I got to make customers have a rewarding experience
It is a clique type environment where if you're not related to management, you will be ostracized, underpaid and overworked until they fire you. They schedule you for overtime then get mad when you go into overtime. Management will talk behind your back, and they will use everything in their power to push you out the door.
Poor management and communication between all departments within the hotel. Employee retention is not good. Morale is very low.
Corporate doesn't listen to us. Recognition is not given. Don't feel appreciated.
All the housekeeping only speak Spanish which is irritating because there is a language barrier. Don't count on getting ahead here. You will find that you have a timeline of 15 minutes to clean all rooms including the Master Suite. Not to mention you will constantly be told to hurry up because you aren't moving fast enough. If there are any problems, don't count on solutions.
They give you a badge & two outfits.
Lunch is scheduled & you will be wrote up if you miss lunch.
Always something to do but too much is expected of you for little pay. The companies that have run it will only give a minimum amount of money for raises each year. Getting 25 cents for the year is apparently suppose to make you work harder.
Freedom to work independently is a plus. A lot of long-time staff left since new owners/management company took over. Inconsistent policies/guidelines. Used to have fun, "family" atmosphere, but now is quiet and somber.
As a guest service agent we assist guests with their needs, answer phone calls, make reservations, review documents, organized, and most importantly we try to go above and beyond for our customers etc... One of our main goals as the as a service agent is to be there for all guests.
I have to say, of the things I enjoy most about this job is the feeling of helping others. That feeling of making someone's day is like a reward to you. Also, the co-workers that we have here are pretty nice so of course that makes it even better.