Assist guest w/ reservations, recommendations, directions &, on occasion, preparing itineraries by attentively listening to expressed details of their needs & desires. Preparation is Key here by ensuring that all necessary data, brochures & "odd items" are easily accessible & equipment is in working order at all times! In this mostly fast-paced environment, team co-operation is a must & I found that my co-workers are always ready to jump in whenever necessary! Management has empowered the team to be the best problem solvers one can be w/o loosing track of ones priorities & this has helped the team shine! If one is a true hospitality professional, there's nothing hard about the job ...unless you consider it hard trying to find "busy-work" during the slower/quieter times! Needless to say, the best part of the job is getting positive feedback from the guests as they return from an recommended outing or as they're leaving, smiling & wishing they could stay longer but looking forward to their return!
Union house; flexible shedules available; lunchbreak is mandatory; F/O management always available
No benefits for P/T employees; no consistency in cafeteria; lobby can get very cold