this place has been thru so many managers the one manager that wanted the job wasnt even given a chance because of the color of his skin that manger went on to have the highest QA score in the region for a first time manager opening a hotel
Working at The Doubletree can be at times fast paced and stressful but that is overridden by the family oriented closeness the employees have with each other, they work very well together to ensure the quality that the guest expects from our hotel.
As a Executive housekeeper your job is to satisfy every guest. Every room must look the same. Attention to detail is a key. Making sure all guest feel welcomed and home is the most important part. I always make sure I greet each guest with a smile and a thank you for staying, have a safe travel.
Extremely fast paced
Learned to read the budget and provide explanations for any variation in my department - above or below
New management did not care about existing department heads
Was not there long enough with new owners to figure out the culture since what they were saying was not what was happening
Hardest part of the job was trying to work with a GM that was not interested in what you had to say.
Most enjoyable part of the job is meeting and exceeding goals not with standing the fact that I was not appreciated.
Beautiful atrium in the swimming pool area, ideal location for tourist . Set up assignment boards for room attendants, communicate with Front Office Manager re: feedback from guests through the GSS scores. Worked side by side with all associates to ensure consistency.
In Hilton, hospitality is just not a simple word responsibility its the accountability of each staff from top to bottom..its amazing experience to know more diligently what is service and what is feed back.
This property seems to run through managers like a runner goes through a new pair of shoes. Use the associates and management staff until they give all they can give, then throw them away for another. Terrible morals and ethics with regard to the management company, Driftwood Hospitality.