I Enjoy Customer Service and Being a Leader and a Mentor, Having Knowledge of your Daily Duties, Brings Success. Working for Double Tree was A Great Experience, The Company changed Ownership 3 times within the 4 years ,
Checked guests into the hotel and out of the hotel. The guests experience is the most important aspect of the job. If a guest was not happy with their experience, my team and I would make the stay right for the guest.
Hard work does not always pay off. I was with this company for a little over a year I was very dedicated and I loved working there. The staff seemed friendly including management, but soon after a year finding out that it was all a lie. Shortly after getting a new GM and front desk manager who would brag about firing people from her last job. I would not recommend working here unless you do not mind the favoritism over certain employees and poor management skills
This job is very flexible with a scheduling, and you get great benefits from being a part of Hilton (discounted rooms for travel). Management gives you no support, and blames front desk for everything. It's very hard and some days I left crying because I was in appreciated and not compensated for the work I did. You are left as manager on duty alone multiple times and are not paid for it
The property is ran poorly, unprofessional, and doesn’t pay well. I was promised a raise and promotion but failed to receive either. There is a major lack in communication and they constantly hire people while cutting existing staff hours.
Should have definitely not left. The one in Atlantic Beach had an amazing staff and the GM was awesome. I should have never left! Room for growth and advancement. The staff was amazing and collaborative.
I had horrible job working there at the front desk. Every manager kept on getting fired. Putting major stress on some. Singling out the only few males who worked there which the treatment was horrible and wrong. And no above hr or assistant gen man helped out with any of it. No true training. Lots of gossiping girls. Many who got power hungry, were inexperienced immature when they would get promoted. Picked on others made their own rules. Its was awful.
I would typically arrive to work during anytime of the day because my scheduled hours wasn’t consistent. I worked mostly what ever shift I was assigned. Never again will I apply somewhere like this place where I’m given undesirable hours. On a good day I enjoyed the food at the hotel. The cookies was great! However management wasn’t as good. Co-workers were racist and always in your business.
A typical day at work would usually consist of 140-160 check-ins apart from group check-in or events. Due to the location, it would get busy in a matter of minutes due to flight cancellations and events hosted nearby. Good for people with flexible availability since the schedules are never really set.
Horrible place to work, management have no idea what they are doing, always busy always understaff , you’ll always see job opening because ppl only work there couple months. Bad place to work you’ll get super stressed for sure
The Front Desk Manager has a tendency to reprimand employees in front of guests and coworkers. She tends to be very rude at times and makes you fee uncomfortable. Everyone else is really nice and is really pleasant. Can be very demanding at times.
I've worked at hotels before but this is by far the most stressful, depressing job I've ever done. The staff is horrible on how they treat employees. I would literally just change moods when I got to work because all my coworkers were a headache to work with. When you need help or just go to management for answers it's pointless. You will work all Holiday's!
They will give you zero training and just leave you there alone to figure it out yourself. Managment is extremely unprofessional. And they'll let anyone work there half the staff literally lives at the hotel.