DoubleTree by Hilton Employee Reviews for Front Office Manager
Front Office Manager54 reviews
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Double tree by Hilton - if you are a person that values your guest values hospitality values service and take pride in deleviring your best then Double tree is where u need to be . A management team that genuinely cares about team who leads by example being a support systmem with open door policy . Well done . Constant training and development programs . monthly Careversation MonthlyCareversation
Being a full-service airport hotel, it is a very busy environment all days of the year. Training and guidance are greatly provided. From everyday holiday travellers to frustrated cancelled flight guests, you never know what next day will bring. Meals on breaks, free car park, discounted leisure club membership for staff, celebrations, Hilton accommodations staff rates and discounts, so much development opportunities within hotel and company.
Long working days are expected. New hires were added to the team with any input from me the FOM. Often times canidates just weren't a good fit. Employees before were never given a change to advance and move up. The GM didn't have much confidence in my decision. The equipment that my shuttle drivers had to drive were despicable and an embarrassment to our arriving guest. Department heads (Chief Eng, HR, Controller, F&B Manager) all put in two weeks notice due to the micromanagement from the GM.
I worked at this property, left to take a General Manager position for learning experience, and when things changed I was able to go right back to property without question. I enjoyed the fact that this property had regular guests who I was able to build relationships with and know their preferences in order to make their arrival and stay more enjoyable for them.
it was a busy day and the hotel was oversold so we started relocating guests to other hotels; some of them were understanding but the others were really upset. one thing that I learned is that no matter how perfect someone can be, there must be some day to face the anger and he frustration of a customer who for some reason didn't receive the service that he paid for. I learned that day how to be more apologetic and empathizing and that was the hardest part of the job. Management was really proactive and could accommodate the guests in other hotels and gave us, as usual all the tools to handle the situation. The most enjoyable part of the job is that you have the chance to interact with people and serve them.
great people to work with.
limited opporunities to grow more.
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- The hardest part of the job: Dealing with hostile customers and knowing the right thing to do in any situation. - Hospitality includes just taking care of people in need. Whether their traveling or just want a night away, our guests count on us as we count on them.
I would get and check the occupancy to see how the day would go then come up with a strategy for the day. Then check with my associates to get any follow up required issues from the night before. I then would make contact with any guest if necessary and resolve issues s needed. I can't say that there was a "culture" more like favorites being given more autonomy at the hotel. The most enjoyable part about the job was the coworkers. This is not a review of all Hilton branded properties just this particular one.
Free luch and dinner for all associates
No clear direction, GM unresponsive to guest issues
It is a good place to work the employees are very close and they enjoy working together no regrets when I work there but it was time for me to move in my career and was offer a opportunity that I could not miss.
needed to get certain managers out that dont work
Great entry or line level job for young people. Management turnover rate way too high to be a career advancing opportunity. The COO is hard to please, and even more difficult to get along with.
DT it's a great place to work with awesome opportunity and good benefits. It offers many training and programs for career development. Salaries and benefits are also good for higher levels, but it could be better for entry levels (receptionist for example), what will reduce a turnover of the staff who are nice and good, but sometimes they are going to the other companies because of the salary difference of 100 or less USD.
career opportunities, training, development
long working hours