DoubleTree by Hilton Employee Reviews for Guest Service Agent
Guest Service Agent204 reviews
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No flexible hours at this place. Low pay not worth your time. Find better hotel like in downtown to work for so you can grow up with the company. Gsa manager pretty ok. Co workers helpful and friendly. Very low pay and cut hours.
Everyone is high on their horses.Settle down your one out of a billion hotels on earth ! You guys make life unpleasant for no reason. Over worked under paid. Management thinks their GODS GIFT to man lol what a joke!!! News flash your all nothing special hahahaha.
While working for DoubleTree at Myrtle Beach, I had amazing opportunities to grow within my career and felt like I was apart of an amazing team! Your managers want you to be successful and want you to grow! So even if there is something you want to learn that isn't directly related to your department, ask them. The only stress I had dealt with working for this company was the lack of having a set schedule (but almost all hotels or F&B industries don't have set schedules) as well as the hours being cut during the slow season. However, you make a great amount of commissions that help even out during the slow season!
Free lunches, growth opportunities, teamwork/positive environment, appreciation from management
Lack of hours during slow season
I would not work here simply because the pay is ridiculous. They think because all you do does not require a degree that it's not worthy of better pay, no matter how PHYSICALLY hard the job is. Everyone starts out at the same exact pay no matter if you have previous experience or not.
You get ONE free lunch. The first one.
Hourly wage. Benefits.
Working here for over 2 years i have always felt supported at the DoubleTree in Manchester, NH. The managers are very kind and the environment is more like family than work.
Complimentary Lunches and Dinners, Hilton Hotel Discounts
low wages and health benefits that are very expensive
Pay & benefitsVery low pay. They said there would be bonuses to earn but they always said they weren’t offering the incentive.Job security and advancementThey like to fire good people that have been working there a while and replace them with a new person.ManagementPoorly managed and run down. Management unprofessional.OverallThis hotel was outdated and smelled very badly. Customers always complained that the rooms smelled like an old musty, wet smell. AC wasn’t working good and a lot of leaks.
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Working here was an absolute nightmare. TERRIBLE management, NO breaks, and barely any training. They’re too cheap to put more than one person at the front desk, so good luck trying to eat or go to the bathroom throughout your 8 hour shift. Even with 50+ arrivals you work alone with no one to help you; even when the line starts coming out of the door. I very rarely got a break, even when calling the manager and requesting the break i’m supposed to get, he would say he’s coming to cover me and would never show up. Had to pay for parking which was $50 a month (part time) or $100 (full time) just so i can drive to work and there’s no other choice considering my co-worker got his car smashed when he parked it on the street. Steer clear of this place. The pay is nice but it is not worth it. The downtown location has so many homeless people. I was scared to be near the door when I had night shifts. Even when requesting to just do morning shifts I was always put on nights. Was so bad that even the maintenance workers/Housekeepers started complaining to the manager about letting a girl work alone at night in such a terrible area. TERRIBLE. horrid. never ever again.
Typical day at work can be dull and repetitious, but there are days that can be so busy and exciting that it makes up for those times. There are several different managers for different departments, all of whom build you up in a variety of ways. The hardest part of the job is the downtime. There are numerous "busy work" projects that can be done, but during the slow season people tend to want all of these jobs leaving down time to be a bit boring.
Working at the doubletree, from the perspective an agent behind the desk, learned that people genuinely care about the person you are. Being a team player will help encouraged you and others to enhance the guest experience. Focus on the importance of each person who walks through the door with welcome smiles.