DoubleTree by Hilton Employee Reviews for Night Auditor
Night Auditor117 reviews
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A great company with friendly, professional associates and opportunities for advancement. The job opened up my skills to perform at an exceptional rate in any hotel industry, regarding the front desk position.
straight forward job but unless you know how to handle customers and complaints regularly it can get a bit hectic. Most hotels deal with the same problems so if you have worked in one before it is basically cut and dry
low pay compared to expensive insurance
I was night audit and found that the price they pay employees is less than most other hotels in the area. Not only that but they expected too much from their employees but didn't support them or even try to pretend to. They made it obvious that they don't care and that it's okay for negative practices such as bullying to exist as long as it doesn't have to affect management. Night audit responsibilities included paperwork of the daily income as well as setting up conference rooms, being security and doing all of the front desk responsibilities. This means stocking all front areas, making cookies in the morning, packaging the cookies and filling the cookie drawer all alone with no assistance. As well as taking care of guests needs throughout the night, watching the front but still making rounds down the halls with no camera to watch as anything is being done and clock people in and out.
I work with over 10 employees at night and do crisis management and night audit manager. I work 40 hours a week their and we have over 200 employees and 321 room and a 6 large room conference center and 4 small rooms as well.
Working at the front desk is like being in high school again and that's not a good thing. Too many cheifs and not enough Indians. Everyone is out for themselves. If you accept a position there, just go to work and do your job, nothing more nothing less because they don't really care about you as a person.
This hotel completely profit pro hotel, few top executive running this hotel regardless of employee perception build. I wonder it rep Hilton
At First to say HILTON since go under black stone, it damaged its brand allowing anyone buy their name and using for their own purpose. It’s like mushroom everywhere, God know how they managing Hilton or selling franchise name to anyone. God sake their is no proportionate hospitality practice. Only name and shame. I wonder HILTON selling their name for profit. No hospitality
Work with multi cultured people
No hospitality culture At all only anything they do is cluster
Well I'm currently the night auditor, theres a lot of commotion at my job. I deal with ma y types of people and and have to adjust. The management is definitely lacking and needs improvement. The building isn't really what it seems.
Management was bad...to the point I was in tears all the time. The FEW coworkers that made it worth going in doesn’t make up for bad policies, bad management, mold in the office, etc etc DONT WORK FOR DOUBLETREE DOWNTOWN TULSA
At night the first few hours guests come to check in, check out. This is the most stressful part as it is the most time sensitive. Also by the night not having the right rooms or any rooms is sometimes a problem due to overbooking. This is difficult to explain to the guests. You're expected to stand at the reception, which is where you spend most of your shift. The main source of stress is that at night, training is minimal and rather than being performed by the management, it was performed by less experienced staff members, thus for a long time you can feel you don't know enough. Fortunately the night manager and other colleagues are always available when the new person doesn't know something. In the middle of the night things become quieter. There are some administrative tasks, but normally there are a few hours when you are just on standby in case a guest comes. Browsing the web was allowed in that time.