DoubleTree by Hilton
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DoubleTree by Hilton Employee Review

Adapting to circumstances quickly

3.0
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22 March 2017
A typical day at work depended on which department I was in. Regardless of where I was at, customer interaction was most common. Obviously working in hospitality, some guests can get upset very quickly at minimal things. I learned how to relive the situation, make the guests stay more enjoyable and not everyone is the same. This was the same for both Guest services and Breakfast.
I mostly enjoyed my job when guests expressed extreme satisfaction in their stay and when we would be seeing them again.
Ratings by category
4.0
Work/Life Balance
3.0
Salary/Benefits
2.0
Job Security/Advancement
3.0
Management
4.0
Culture
Pros
Close knit coworkers
Cons
Pay and lack of opportunities
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5.0
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4 May 2020
Same role
Guest Service Agent/receptionist (Former Employee) - Wellington City, Wellington
it was a good job but i lived in new zealand and this is most likely a very bad comparison to other doubletree jobs in the US, I think they're run differently depending on the management.
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5.0
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13 November 2019
food and beverage assistant, New Zealand (Former Employee) - Hilton
I was a really great environment to work in with people are experienced and professional. Great job fairly busy work and enjoying engaging with customers in a positive way to better their experience.
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Overall rating
3.8
Based on 4,442 reviews
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Ratings by category
3.6
Work/Life Balance
3.4
Salary/Benefits
3.4
Job Security/Advancement
3.4
Management
3.6
Culture
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