A very long day at work.
it was a busy day and the hotel was oversold so we started relocating guests to other hotels; some of them were understanding but the others were really upset. one thing that I learned is that no matter how perfect someone can be, there must be some day to face the anger and he frustration of a customer who for some reason didn't receive the service that he paid for. I learned that day how to be more apologetic and empathizing and that was the hardest part of the job. Management was really proactive and could accommodate the guests in other hotels and gave us, as usual all the tools to handle the situation. The most enjoyable part of the job is that you have the chance to interact with people and serve them.
great people to work with.
limited opporunities to grow more.