I worked there for seven years. Hardly ever saw management and when they did appear it was to pass on an edict.
The performance review system was based on the emotive subjective evaluation of the manager. There was nothing measurable. Personality fared very largely in the assessment.
I had to fight to perform the job I was hired to do. In the end, they put me in a position I was not suited for to get rid of me.
Males in the team I worked in were frowned upon and slowly weeded out.
The pay was poor when compared with industry average. They were always telling the staff that they were paid beyond industry average.
The HR was pretty useless. When a customer swore and abused me on the phone - HR told me I had to take the abuse - it was part of the job.
At no time was I offered any course to go on to improve my skills despite asking for it. Instead was constantly told why I did not come up to scratch.
A recent internal survey showed that most people worked there for the convenience - ie they lived close by.
I encourage Douglas Management, if they read this, to get back to grassroots management, stop harassing the staff, and use outcomes not personalities to run the firm.
Close to home, discount on products.
Bullying. No upskilling. Poor pay