Downer Group
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Downer Group Employee Review

North Shore branch has one of the worst work culture I’ve ever came across!

2.0
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Job Culture
30 May 2019
People are treated poorly... no leadership, no clear direction, no training providing or any career development. My manager was good with her spreadsheets, but had absolutely terrible people skills. She wasn’t a good leader and just a terrible manager. The whole team hates her and waiting when she will get another job somewhere else.
Ratings by category
1.0
Work/Life Balance
2.0
Salary/Benefits
1.0
Job Security/Advancement
1.0
Management
1.0
Culture
Pros
Great people
Cons
A very bad manager
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10 February 2018
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Customer Service Representative (Former Employee) - 131 Kerrs Road Manukau
- 24 Hour service centre- good team work
- I have learned that of safety for fellow staff out in the field working sometimes in very poor condition very of vital importance.

- I had learned to use the GPS tracking of technicians vehicles for their safety

- completion of work tickets in timely manner paying attention to high priority jobs

- the workplace had good team of people and was fun to work with.

- often we celebrates fellow staff birthdays and /or farewells

- I loved the impromptu exercises we had at least once and twice a day where we all get up and do exercises, shake our bodies and laugh for about 5 minutes and then settle for work.

The hardest part was when the weather turn bad. Tickets for fault comes flying in on Spark exchanges, Vodafone's cell sites or Auckland councils properties etc.

Trying to work out the priorities on each jobs was very difficult especially if it happens on weekends.

Technicians Managers were helpful in organising his area of staff for deployment and things get fun again.
Pros
Christmqas gifts from company, fornightly shared lunches, farewell and birthdays celebrations
Cons
Sometimes staff shortages, unable to get tech to attend to job
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3.0
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High level customer Service (Former Employee) - Penrose, Auckland
Very busy at times
learnt how to operate a weighmate system use to load trucks with asphalt

management not so great lack of communications witin the management team also to many managers not enough workers
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2.0
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28 September 2016
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Customer Service Representative (Former Employee) - Auckland, Auckland
I did learn a lot but the centre is not a welcoming place to work in not many positive people work there needs more positive and Encouraging leaders..........................
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