Downer Group
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Downer Group Employee Review

not really

2.0
Job Work/Life Balance
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28 September 2016
I did learn a lot but the centre is not a welcoming place to work in not many positive people work there needs more positive and Encouraging leaders..........................
Ratings by category
3.0
Work/Life Balance
3.0
Salary/Benefits
3.0
Job Security/Advancement
3.0
Management
2.0
Culture
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2.0
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30 May 2019
Same role
Customer Service (Former Employee) - North Shore, Auckland
People are treated poorly... no leadership, no clear direction, no training providing or any career development. My manager was good with her spreadsheets, but had absolutely terrible people skills. She wasn’t a good leader and just a terrible manager. The whole team hates her and waiting when she will get another job somewhere else.
Pros
Great people
Cons
A very bad manager
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4.0
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10 February 2018
Same role
Customer Service Representative (Former Employee) - 131 Kerrs Road Manukau
- 24 Hour service centre- good team work
- I have learned that of safety for fellow staff out in the field working sometimes in very poor condition very of vital importance.

- I had learned to use the GPS tracking of technicians vehicles for their safety

- completion of work tickets in timely manner paying attention to high priority jobs

- the workplace had good team of people and was fun to work with.

- often we celebrates fellow staff birthdays and /or farewells

- I loved the impromptu exercises we had at least once and twice a day where we all get up and do exercises, shake our bodies and laugh for about 5 minutes and then settle for work.

The hardest part was when the weather turn bad. Tickets for fault comes flying in on Spark exchanges, Vodafone's cell sites or Auckland councils properties etc.

Trying to work out the priorities on each jobs was very difficult especially if it happens on weekends.

Technicians Managers were helpful in organising his area of staff for deployment and things get fun again.
Pros
Christmqas gifts from company, fornightly shared lunches, farewell and birthdays celebrations
Cons
Sometimes staff shortages, unable to get tech to attend to job
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5.0
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2 August 2020
Same location
Administrator (Former Employee) - Auckland City, Auckland
Downer is a fantastic company to work for. They care for the workers and management listen to your contribution and always try to improve work environment. I rate them a 5 🌟 company to work for.
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