Downer Group Employee Reviews for Customer Service Representative

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3.7Work-Life Balance
3.9Pay & Benefits
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2.0
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North Shore branch has one of the worst work culture I’ve ever came across!
Customer Service (Former Employee) –  North Shore, Auckland30 May 2019
People are treated poorly... no leadership, no clear direction, no training providing or any career development. My manager was good with her spreadsheets, but had absolutely terrible people skills. She wasn’t a good leader and just a terrible manager. The whole team hates her and waiting when she will get another job somewhere else.
Pros
Great people
Cons
A very bad manager
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3.0
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Asphalt Plant
High level customer Service (Former Employee) –  Penrose, Auckland16 January 2017
Very busy at times
learnt how to operate a weighmate system use to load trucks with asphalt
management not so great lack of communications witin the management team also to many managers not enough workers
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2.0
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not really
Customer Service Representative (Former Employee) –  Auckland, Auckland28 September 2016
I did learn a lot but the centre is not a welcoming place to work in not many positive people work there needs more positive and Encouraging leaders..........................
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Overall rating

3.9
Based on 324 reviews
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Ratings by category

3.7Work/Life Balance
3.9Salary/Benefits
3.4Job Security/Advancement
3.5Management
3.7Culture

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