Farmers Trading Company Employee Reviews for Customer Service Representative

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3.3Pay & Benefits
3.6Job Security & Advancement
3.6Culture
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1.0
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Farmers is not the same as before back then was much enjoyable
Farmers customer service (Former Employee) –  Manukau City, Auckland12 September 2019
Being with the company so many years they never promote you to any positions but they hired people from overseas there is no such thing work from ground up anymore our hours been cut down still fighting for leaving wages
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1.0
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When the going is good it's really good but when it's bad well it's really bad, don't even think about climbing the ladder. Ain't going to happen
Customer Service (Former Employee) –  Te Rapa, Waikato1 August 2019
No appreciation for team no recognition for anyone and a hole lot of terribly handled situations that could have easily been avoided. Not good enough to be a manager but good enough to train all the new ones hired externally. Too many secrets and when you find out it's most likely no longer relevant as yet another policy has been handed down to contradict 5 other core policies that had no relevance either. Some really awesome people yet the good ones are always expected to do more and the slackers are just left to their own devices
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5.0
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Enjoyable place to work
One on One customer service (Former Employee) –  Rotorua, Bay of Plenty18 July 2018
Honesty, Trust, integrity, enjoying dealing with customers. Caring for the needs of the customers. Respect for customers. Approach
customers with a smile.
Pros
Certificate Awards for preformance
Cons
No cons to report. Very pleasenant company
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5.0
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Sales Associate
Customer Service/Sales Associate (Former Employee) –  New Zealand7 November 2017
I so commercial products and I was very good at my job. I received several awards and appreciation letters from customers. Every now and then I experienced a customer that was somewhat hard to please. My personality and calm disposition eventually won them over and I was able to make recommendations to the customer with them making a purchase and leaving the store satisfied. I was say I learned a lot about people and dealing with the general public while working at Farmers.
Pros
Discounts to employees
Cons
No negative comment
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5.0
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Productive, well established company to work for
Customer service (Former Employee) –  Mount Maunganui,6 February 2014
felt like home, management was excellent, managed to learn a lot with my time at farmers, I was a health and safety officer, EOD sign, participated in many cosmetic courses and fine fragrance's, lingerie fitting and knowledge evenings, the hardest part of the job? there wasn't one!!!!!! most enjoyable part was coming into work seeing my wonderful work friends that felt like family
Pros
learning new things and meeting new people and staff
Cons
long hours during christmas
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Overall rating

3.9
Based on 70 reviews
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Ratings by category

3.6Work/Life Balance
3.3Salary/Benefits
3.6Job Security/Advancement
3.5Management
3.6Culture