Fisher & Paykel Appliances Employee Review
A broader perspective of a globalised world has been achieved.
As a global customer service agent,the number of varied issues which I deal with on a daily basis offers stimulation.The different markets which we service,including UK,USA, Australia and New Zealand,each has its own challengers,systems and procedures.The 'open door' policy practiced at my workplace fosters confidence in approaching management.Ongoing coaching and support is offered throughout your skills progression at the company.The most challenging part of the job is maintaining professionalism when dealing with escalated customers who tend to become emotional.The most rewarding is meeting the customer's need.
Ratings by category
Maintaining service levels
I work the night shift so we are quiet sometimes we are busy. My team that I am in with are amazing we all help eachother when its needed. Enjoyable part is helping with the customers queries and them leaving knowing that we answered any of their questions that they had. Hardest part of the job for me was the escalation customers. But was just taught that the customers will need to vent out and that we are just there to listen to them and also try to get to the bottom of why they are upset.