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Fisher & Paykel Appliances Employee Reviews for Customer Service Representative
Customer Service Representative8 reviews
New Zealand8 reviews
Found 8 reviews matching the searchSee all 105 reviews
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Rostered hours for this call centre meant that the balance between personal and work life was challenging. Being able to manage the hours proved challenging, meant that I would be working up to 7pm on a late night
free specified car parking
My role as a Customer Service Representative was to assist all Fisher & Paykel clientele with any issues/queries they had. I was expected to be a confident person with excellent listening skills who was able to make fair decisions based on the customer’s/clients situation and company guidelines.
Work culture - Family
* Provide excellent customer service; Learnt to perfect my customer service skills; Learnt to navigate systems efficiently whilst on phone; Happy I gained lending and processes skills * Encourages healthy habits e.g. provides health magazines in lunch rooms and have a web information site for employees * Excellent Recreational Lunch/Café * Encourages employee education; ETITO Call Centre Operations Level 3 Certificate and Assessor Certificate * Provides Toastmasters training * Fun Kids Christmas Functions and Team Functions * Loved the energy my Manager/s gave, always came through with infectious positive attitudes, will never forget their smiles * My co-workers are lovely and hardworking, found life-long role models * The most enjoyable part of the job is when a customer is satisfied with the service we provide.
Induction process effectively organised, team orientated and positive
As a global customer service agent,the number of varied issues which I deal with on a daily basis offers stimulation.The different markets which we service,including UK,USA, Australia and New Zealand,each has its own challengers,systems and procedures.The 'open door' policy practiced at my workplace fosters confidence in approaching management.Ongoing coaching and support is offered throughout your skills progression at the company.The most challenging part of the job is maintaining professionalism when dealing with escalated customers who tend to become emotional.The most rewarding is meeting the customer's need.
Maintaining service levels
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