I work the night shift so we are quiet sometimes we are busy. My team that I am in with are amazing we all help eachother when its needed. Enjoyable part is helping with the customers queries and them leaving knowing that we answered any of their questions that they had. Hardest part of the job for me was the escalation customers. But was just taught that the customers will need to vent out and that we are just there to listen to them and also try to get to the bottom of why they are upset.