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Focus Employee Reviews for Customer Service Representative

Found 23 reviews matching the search
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4.0
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Relaxed, buy with little opportunity for advancement.
Very relaxed environment. Most of the management don't receive the proper training. Therefore there are many representatives that typically need a good deal of help completing even some of the simplest tasks.
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3.0
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Growth
Develops call center systems by developing customer interaction and voice response systems, and voice networks; designing user interfaces; developing and executing user acceptance test plans; planning and controlling implementations.
Pros
great company
Cons
not enough hours
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3.0
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Decent starting job
Same as my other review. That said there was some time inbetween working for them the first time and the second that had many significant changes in the managment structure that were not nessicarily a good thing.
Pros
decent first job.
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Overall rating
3.5
Based on 229 reviews
5
71
4
54
3
50
2
24
1
30
Ratings by category
3.4
Work/Life Balance
3.0
Salary/Benefits
3.0
Job Security/Advancement
3.1
Management
3.2
Culture