Focus Employee Reviews in Dubuque, IA

Ratings by category
3.4Work-Life Balance
3.0Pay & Benefits
3.0Job Security & Advancement
Found 6 reviews matching the search See all 220 reviews
Sort by: Helpfulness | Rating | Date
1.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
what a terrible work enviroment
Customer Service Representative (Current Employee) –  Dubuque, IA9 June 2017
You try to sell to customers who are trying to cancel they're services, its disgusting and immoral and if you don't try to upsell up to 300 dollars onto customers who are trying to cancel they're services they'll MAKE YOU CALL THE CUSTOMER. It's disgusting and gross. And they tell you during the training course "We don't do sales here, only retention", its just a terrible workplace
Was this review helpful?YesNoReport
5.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
free snacks
Customer Service and Sales Representative (Former Employee) –  Dubuque, IA28 January 2015
A typical day for me , get to work thirty minutes early for coffee , afterwards get set to log in and get my day started its always a pleasure to speak with a client or customer. I Iearned to be a good listener and be very empathetic. Management was always there when needed. my co workers were fun to work with. The hardest part was the down time when calls would slow down. the most enjoyable part was customer satisfaction.
Pros
Bonus
Cons
short breaks
Was this review helpful?YesNoReport
4.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Fun and motivated work environment!
Telemarketing Sales Representative (Former Employee) –  Dubuque, IA26 July 2014
Focus is a very motivating, power driven, goal oriented work place. The flexibility they are able to offer to you as an employee is great. Co-workers, Coaches, Trainers, Supervisors, all of the authority figures have a inviting, caring, invigorating way of handling and making you feel personally important as an individual employee as apposed to comparing your personal work only as a team. The individual praising you recieve from supervisors makes the day worth while!
Pros
unlimited overtime
Cons
breaks, call accuracy
Was this review helpful?Yes 3NoReport
4.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
productive
Agent (Former Employee) –  Dubuque, IA13 March 2013
felt as if there were discrimination but cant be for sure.but i enjoyed working there because the pay was great
Pros
tips
Cons
coworkers uncleaniness
Was this review helpful?Yes 2No 1Report
3.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Growth
Customer Service Agent (Former Employee) –  Dubuque, IA29 January 2013
Develops call center systems by developing customer interaction and voice response systems, and voice networks; designing user interfaces; developing and executing user acceptance test plans; planning and controlling implementations.
Pros
great company
Cons
not enough hours
Was this review helpful?YesNo 3Report

See more Focus reviews

You may want to try:

Claim this company page

Want to know more about working here?

Ask a question about working or interviewing at Focus. Our community is ready to answer.

Ask a Question

Overall rating

3.5
Based on 220 reviews
567
454
346
223
130

Ratings by category

3.4Work/Life Balance
3.0Salary/Benefits
3.0Job Security/Advancement
3.1Management
3.2Culture