Focus Employee Reviews in Dubuque, IA
Dubuque, IA7 reviews
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You try to sell to customers who are trying to cancel they're services, its disgusting and immoral and if you don't try to upsell up to 300 dollars onto customers who are trying to cancel they're services they'll MAKE YOU CALL THE CUSTOMER. It's disgusting and gross. And they tell you during the training course "We don't do sales here, only retention", its just a terrible workplace
A typical day for me , get to work thirty minutes early for coffee , afterwards get set to log in and get my day started its always a pleasure to speak with a client or customer. I Iearned to be a good listener and be very empathetic. Management was always there when needed. my co workers were fun to work with. The hardest part was the down time when calls would slow down. the most enjoyable part was customer satisfaction.
Focus is a very motivating, power driven, goal oriented work place. The flexibility they are able to offer to you as an employee is great. Co-workers, Coaches, Trainers, Supervisors, all of the authority figures have a inviting, caring, invigorating way of handling and making you feel personally important as an individual employee as apposed to comparing your personal work only as a team. The individual praising you recieve from supervisors makes the day worth while!
breaks, call accuracy
Develops call center systems by developing customer interaction and voice response systems, and voice networks; designing user interfaces; developing and executing user acceptance test plans; planning and controlling implementations.
not enough hours
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