Fun place to work..Learned a lot about establishing a rapport over the phone and selling. Worked for account with Bell Canada for a lengthy doing outbound calls, then worked for an account that Focus received doing inbound calls giving people solutions to any problems they were having.
Good team environment with small rewards for good days..
They hire most people even felons for around $10 an hour. sometimes they have ridiculous rules and goals. Focus is all based on what their client wants ( they provide sales and customer service solutions for companies) Sometimes they don't push back to protect the employees from over scrutiny. not a bad place to go when you are down on your luck or desperately need a job. but as with most jobs like this... all Perks, no real benefits.... hard to tolerate long term and they often took away 10 an hour if you didn't meet 40 hrs per week.... a sick day can cost you way more here. no real sick day system... no real PTO its very backwards how it was being done.
Bad experience in multiple ways. Management was not good advocates. There was office pda from supervisors. A violent outbursts in training which brought police in to the workplace. Racial issues, orientation issues, retaliation...etc
I had a great time at focus and was able to learn a lot of things. The reason I am leaving was in no part due to the company or those I worked with. I'm only looking to improve the skill set I have in a different environment.
Answer back to back calls, assisting in new orders and modifying current customers account. Hardest part are the back to back calls with little to no time to collect your thoughts after a call, management is extremely unprofessional and rude. I've learned how to be an exceptional customer service rep.
Focus was okay when I started working there they were going under new management, so everything was pretty hectic. the employees weren't so professional and the workplace wasn't so clean. and everyone was trying to advance in the job so no one was able to while I was there
My shift at Focus was 7:00am to 4:00pm Monday -Friday. I enjoyed those hrs very much but they were usually the busiest especially when new promotions would be on for new services or new pkgs. I learned everything from communication skills, patience, and empathy and how to use them on every call. I also learned sales techniques and how to manage customers accounts to help them manage their services. The management was usually always awesome, and you always knew who you needed to go to for advice, my coworkers were very knowledgeable and helpful when needed. Also the training we received which is never enough to prepare you for being on the phones, was very adequate and I knew what I was what I was offering a customer and also what the customers needs where because of this. The hardest part of the job was sometimes the extreme volume of calls that would come in on occasion. That made it hard to really try and up sale or offer products, and the wait time would make customers extremely frustrated. The best part of the job was the people I worked with and some I'm still friends with today also the unusual perks and benefits they offered us, such as the bus passes and also the fund raisers for different charities we participated in.
The Focus fund which helped out in times of need, the medical and buspasses
Go in take phone calls customer service sales in TV commercials What i learned is how to handle people in different ways depending on their personality's. Management was horrible except for my couch that taught me how to sell. My co-workers were the nicest people I've meet in a short period of time. The hardest part is the sells cause most people think its a scam so they always want some type of proof or they figure out that it really doesn't work. Most enjoyable was defiantly making the sell and feeling good that u learned something and applied those skill sets that you've created working their.
no free lunches, breaks were nice wernt to long but still ok
Same as my other review. That said there was some time inbetween working for them the first time and the second that had many significant changes in the managment structure that were not nessicarily a good thing.