My shift at Focus was 7:00am to 4:00pm Monday -Friday. I enjoyed those hrs very much but they were usually the busiest especially when new promotions would be on for new services or new pkgs. I learned everything from communication skills, patience, and empathy and how to use them on every call. I also learned sales techniques and how to manage customers accounts to help them manage their services. The management was usually always awesome, and you always knew who you needed to go to for advice, my coworkers were very knowledgeable and helpful when needed. Also the training we received which is never enough to prepare you for being on the phones, was very adequate and I knew what I was what I was offering a customer and also what the customers needs where because of this. The hardest part of the job was sometimes the extreme volume of calls that would come in on occasion. That made it hard to really try and up sale or offer products, and the wait time would make customers extremely frustrated. The best part of the job was the people I worked with and some I'm still friends with today also the unusual perks and benefits they offered us, such as the bus passes and also the fund raisers for different charities we participated in.
The Focus fund which helped out in times of need, the medical and buspasses