A day as a trainer at Focus is nothing less than interesting. Working in such a fast paced environment, I have to constantly be open to change and unexpected delays. I teach a group of people anywhere from 10-25 agents for a duration of 3 weeks. Starting with teaching the basic products, pricing, and ways to sell and ending with ways to overcome objections and demonstrate empathy to our customers. I love watching my agents grow and succeed; it gives me a sense of accomplishment. Working for this company has opened many doors for me to advance with management as well as grow and learn as an individual. At this point, I am coming to a halt as far as advancement goes as there are only so many other options here. I have noticed over time how much I care about this company, it's values, and the other employees here. As leaving will be extremely difficult, I know that I must continue growing and advancing within my career and hope to take my skills I've learned here and become an even better leader.