Focus
Receive weekly updates, new jobs, and reviews

Focus Employee Reviews for Agent

Job Title
Agent6 reviews
Location
All
Ratings by category
Found 6 reviews matching the search
See all 238 reviews
3.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Learned how to do both inbound and outbound calls for sales or up selling..
Fun place to work..Learned a lot about establishing a rapport over the phone and selling. Worked for account with Bell Canada for a lengthy doing outbound calls, then worked for an account that Focus received doing inbound calls giving people solutions to any problems they were having.
Pros
Good team environment with small rewards for good days..
Cons
Poor communication from and with management.
Was this review helpful?
1.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Not enjoyable, high turn-over
Typical day was on the phones trying to sell. I learned a lot about operating systems, multi-tasking and how to calm someone down.
Management didn't seem to pay a lot of attention, I wasn't even aware of my bosses name, only the team leader.

Not a lot of contact with co-workers, also a very high turnover rate, so when you got to know someone, they were usually gone a week later.

Hardest part of the job was to keep offering a sale after the customer has already said no to several times. Also, when a customer gets mad because you're trying to make a sale. I was insulted several times, sworn at, and yelled at because something didn't work or I offered a product or promotion.

Pros
Free dress, set hours
Cons
turnover rate, sales
Was this review helpful?
5.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Amazing work enviroment.
I loved working here. Management is fantastic and many chances to advance.
Was this review helpful?
4.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
productive
felt as if there were discrimination but cant be for sure.but i enjoyed working there because the pay was great
Pros
tips
Cons
coworkers uncleaniness
Was this review helpful?
2.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
inbound customer service sales
An inbound sales call center. Saveology was the project I worked for, saveology was cable internet and phone service providers. The job entailed setting up customer with service and then upselling attachments like tech support or a internet modem. Sales driven. Hardest part of the job was the monotony. Day in and day out of the same calls. The most enjoyable part of the job was working with friends.
Was this review helpful?
Rate your recent company
Share your experience to help others
1.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
The Workplace in general Horrible.
Go in take phone calls customer service sales in TV commercials

What i learned is how to handle people in different ways depending on their personality's.


Management was horrible except for my couch that taught me how to sell.


My co-workers were the nicest people I've meet in a short period of time.


The hardest part is the sells cause most people think its a scam so they always want some type of proof or they figure out that it really doesn't work.


Most enjoyable was defiantly making the sell and feeling good that u learned something and applied those skill sets that you've created working their.
Pros
no free lunches, breaks were nice wernt to long but still ok
Cons
no healthcare, vacation time was just a fluke
Was this review helpful?
See more Focus reviews
You may want to try:
Want to know more about working here?
Ask a question about working or interviewing at Focus. Our community is ready to answer.
Overall rating
3.5
Based on 238 reviews
5
75
4
55
3
53
2
24
1
31
Ratings by category
3.5
Work/Life Balance
3.0
Salary/Benefits
3.0
Job Security/Advancement
3.1
Management
3.2
Culture