Very relaxed environment. Most of the management don't receive the proper training. Therefore there are many representatives that typically need a good deal of help completing even some of the simplest tasks.
It was a team of computer and networking engineers along with me (I was working as a help desk coordinator) were placed in a clients office, which was a bank in India. There I was assigned to answer calls, log in complaints, make report and assign an engineer for each call logged.
You try to sell to customers who are trying to cancel they're services, its disgusting and immoral and if you don't try to upsell up to 300 dollars onto customers who are trying to cancel they're services they'll MAKE YOU CALL THE CUSTOMER. It's disgusting and gross. And they tell you during the training course "We don't do sales here, only retention", its just a terrible workplace
The culture was great, easygoing co workers, friendly management during training. Hardest part was incentives that were promised were not delivered or awarded, did not train on all issues that may arise.
Loved doing customer service, answering phones! They worked with my appoinments that i had to attend.And the time i needed off. I just love working with customers and helping them answer there questions!
They don't have anything together they hire you for one thing the tell you you will be doing something different then what you signed up for They hired me for customer services and then said they hired me for sales
Good company overall. Easy work, friendly coworkers. Management is laid back, but still makes sure work gets done. It is an interactive company for employees, lots of prizes, bounse opputunities, pot lucks, games, ext.
i wouldn't work there again its not good enough pay for what your reaky worth. instead of paying us more they put in ping pong tables and bought us lunch every friday. i much rather get payed more then 7.25 an hour if you don't make enough sales a week
Focus was okay when I started working there they were going under new management, so everything was pretty hectic. the employees weren't so professional and the workplace wasn't so clean. and everyone was trying to advance in the job so no one was able to while I was there
A comfortable as well as spontaneous kind of job. The kind of laid-back job as in you would never know just what kind of call you would get. Kept me on my toes as the saying goes. Never the same but always was different. Thats what I actually enjoyed the most about my time there at Focus.
break times were for the most part up to myself, unless day was unusually hectic.
Not as much advancement oppurtunities as I would have liked to be aware of.
there is no job security in this place...unless u have all friends in management. But they will find away to get rid of you even if they just don't like the way you look. Not a professional environment at all.
i love this agency. they gave me a chance within 10 days of moving back home! i became permanent with the department they placed me with. thank you!!
typical day- cme to work 8 hrs a day- 30 minute lunch though but it was ok. 12.00 per hr. we had over time. we process applictions for our customers. co-workers were great. long term contract. nothing was hard about the job! my co-workers and the fact that we could listen to our music was the best part!