Focus
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Focus Employee Review

This job was just not a good environment for me.

3.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
2 July 2015
I would take calls dealing with peoples bills. While I'm talking to them about their bills or other questions/concerns they have I had to try my best to sell our merchandise. At times I was required to transfer a call before i could transfer that call, no matter if they know where they need to go right away or not I needed to offer our merchandise. Our merchandise included high speed internet, television services, home phone services. The hardest parts of the job was dealing with two 7 minute breaks that you had to fight for, and talking to people that did not care about what you had to offer. Let me elaborate on that a bit. I felt like i was working in some sort of a sweat shop, with a 12 hour shift it is legally required to have a 30 minute break. Not just mine but many other co-workers would ask for their first break, most of the time that was okay. Your second break was the hard one, for some reason they did not want to give that second break out. You only get a total of 14 minutes for your break and they struggled with that. The other part that was hard to handle was people not caring about what you have to offer. I understand they were calling about bills or other questions/concerns but I believe they failed to realize that I was just doing my job as well. Of course you just need to just have patience with difficult situations like this though. I think the most enjoyable part of the job was getting to know
the people you are on the phone with and getting to know your surrounding co-workers. Everybody is different and you get to realize that as you get to talk to more
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Ratings by category
2.0
Work/Life Balance
3.0
Salary/Benefits
2.0
Job Security/Advancement
3.0
Management
2.0
Culture
Pros
getting to know strangers, helping them
Cons
very little break time, understanding that not everyone is nice in the real world
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