Focus Employee Review

View all Focus reviews

Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
This job was just not a good environment for me.
Telemarketer/Sales (Former Employee) –  Sterling, IL2 July 2015
I would take calls dealing with peoples bills. While I'm talking to them about their bills or other questions/concerns they have I had to try my best to sell our merchandise. At times I was required to transfer a call before i could transfer that call, no matter if they know where they need to go right away or not I needed to offer our merchandise. Our merchandise included high speed internet, television services, home phone services. The hardest parts of the job was dealing with two 7 minute breaks that you had to fight for, and talking to people that did not care about what you had to offer. Let me elaborate on that a bit. I felt like i was working in some sort of a sweat shop, with a 12 hour shift it is legally required to have a 30 minute break. Not just mine but many other co-workers would ask for their first break, most of the time that was okay. Your second break was the hard one, for some reason they did not want to give that second break out. You only get a total of 14 minutes for your break and they struggled with that. The other part that was hard to handle was people not caring about what you have to offer. I understand they were calling about bills or other questions/concerns but I believe they failed to realize that I was just doing my job as well. Of course you just need to just have patience with difficult situations like this though. I think the most enjoyable part of the job was getting to know
the people you are on the phone with and getting to know your surrounding co-workers. Everybody is different and you get to realize that as you get to talk to more
  more... that 100 people a day. Especially your co-workers because working at this place is very stressful, so its good to know someone else that is going through it.  less
Pros
getting to know strangers, helping them
Cons
very little break time, understanding that not everyone is nice in the real world
Was this review helpful?YesNoReport

Other Focus Employee Reviews

Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Good to begin with but went downhill fast
RN Supervisor/Unit Manager (Former Employee) –  Cooperstown, NY11 September 2019
Under new management and was not impressed with them. No people skills. Company too big and just cares about the bottom dollar. Quality of care non existant
Was this review helpful?Yes 1NoReport
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Tiempo considerable para la hora de comida
mesero cajero (Former Employee) –  Veracruz, Ver.5 September 2019
Llegar y apoyar a los compañeros de trabajo con sus actividades cotidianas, el compañerismo es sostenible aunque muy poca honestidad por parte del personal.
Pros
Transporte
Was this review helpful?YesNoReport
Claim this company page

Want to know more about working here?

Ask a question about working or interviewing at Focus. Our community is ready to answer.

Ask a Question

Overall rating

3.5
Based on 220 reviews
567
454
346
223
130

Ratings by category

3.4Work/Life Balance
3.0Salary/Benefits
3.0Job Security/Advancement
3.1Management
3.2Culture