Support Worker (Current Employee) – South Auckland, Auckland – 19 July 2018
I find the after hours staff and some of the management personale rather rude and condescending, they refuse to listen and fail to comprehend the most basic forms of communication. They (management) are absolutely quick to reign down authority and to are very quick to let you know that support workers are very replaceable but also wonder why they are short on workers.. HCNZ promise that all employees will be fully trained and receive level 2-3 national certificates, along with pay rises and regular pay reviews which sounds promising but for a the majority of long term employees this is not the reality, if you ask about the certificate after being trained all you get is excuses apon excuses, even from the most senior of management. You are supposed to get paid when a client cancels an appointment ... well what HCNZ say and do can be two entirely different things - my advice "check your pay slip". HCNZ also do not allow enough time between clients so get use to explaining lateness to angry clients... oh and whoever calculates the travel reimbursements clearly has absolutely no idea or even a remote clue about the reality of Auckland traffic or the price of gas yet how to operate a calculator.
Good clients, good hours.
Poor management, poor communication skills, uncompromising, unability to listen, comprehension difficulties.
Balanced work and private life. Good compensation and benefits. Also they provided health insurances for us. They also gave us gas allowances. And before you book a client for a job, they will brief you first about everything and ask you if you want to take it or not. If you signed a contract stating you are to work 30hrs. per week then you will pe paid for 30hrs. even if you didn't have a 30hrs. workload.