Customer Service (Former Employee) – Little Rock, AR – 15 March 2018
Typical day consisted of arriving at work, answering calls for FLEX and COBRA participants all day. FLEX questions about their accounts, such as balances, payments, claims payouts. COBRA questions about if their coverage was still active, whether they could just cover themselves or certain family members, when was the payments due.
Healthcare benefits. Understanding from the supervisor about personal issues.
Being told that you could only be away from your desk for 2 minutes to go to the bathroom.