Being flexible and ready for any situation was part of any day @ HNZC - you may have a full diary but you could arrive in the morning and be required to attend to a house fire etc. The best part of this job was being able to help people to improve their situation and share your knowledge with them - win-win situations is what I sought which encompassed much negotiation and listening skills. The ability to work with people from all walks of life including customers, other Government & community agencies, management & fellow staff was also part of the position. The worst part of the job was ' there's never enough hours in a day' to do justice for everyone and everything that lies in front of you - this corporation supported staff with medical insurance & great annual & special leave packages knowing that it was a high powered, busy job and was answerable to the government of the day. I learned to be patient and a listener and to never take anything or anyone for granted.