A typical day in the life of a Tenancy Manager with Housing New Zealand differed from day to day, Certain events took priority that was beyond your control for example a dwelling fire, are they okay do we need to rehouse them, is it safe for staff and contractors to enter? is it contaminated with asbestos or meth? If no urgent action required then debt was my number one focus to address early provide early intervention to assist our customers to retain their housing, Our role was highly mobile it had to be.. to manage over 400 properties the tenants and their issues. I loved working and assisting people to provide them with the tools to manage their own circumstances. To instill a sense of pride in their homes. I received training constantly as it is a changing environment and kept up with technology. The hardest part of the job was commuting from Thames to Hamilton daily the work traffic had increased so much it added another 40 minutes of travel daily. You may ask why I worked in Hamilton? I was happily employed in Thames / Coromandel until a restructure was announced in 2012 staff numbers were reduced at Housing New Zealand so to keep my employment I had to travel, I was lucky vehicle was allocated to my role for business use only
we were constantly rewarded with food
commuting from Thames to Hamilton daily made it a long day
Working for HNZ gives me more confident to speak to customers/clients. First I start main desk (reception) I moved to be a tenancy Manager. I learn how to deal with clients about problems with they houses and many more
Tenancy Manager (Former Employee) – New Zealand – 5 November 2018
I have been Case manager for only short time but gained many friends and always remember. great Management but job security not good experience, you will not know when they will cut down jobs . Great place work and lots of fun.