HRV Employee Reviews

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1.0
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Constantly walking on eggshells
Ventilation Technician (Former Employee) –  Onehunga, Auckland18 July 2019
Working for this company is both mentally and physically exhausting. The customer service and the management team does not have any considerations for the technicians.

A day at work can vary from not enough jobs to too many jobs. The only way it seem to secure your position in the company is if you're making sales.

They do not treat every member fairly and there seem to be some favourites which are usually the people making sales even though we've been told to not push sales. If you are one of the people doing your job but not making sales you will be treated as an extra and are disposable.

Even though there has been many 'changes' within the company, nothing has really changed. The ideas are introduced but no actions taken.

At the end of the day, they want SALES MEN not TECHNICIANS because no matter how good of a technician you are, if you're not making sales you're not worth it in the company's eyes.
Pros
free coffee
Cons
Random hours, no ongoing training
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5.0
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Customer Care Consultant
Customer Care Care Consultant (Current Employee) –  Auckland City, Auckland18 September 2018
• Promote the benefits of the HRV Systems and related services
• Database Management
• Recommend best solutions to potential clients on the phone
• Log fault calls and escalate issues to the right departments for action
• Assign field technicians to logged calls to conduct installation work and repairs
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1.0
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Just a number
Sales Consultant (Former Employee) –  Penrose6 April 2018
All HRV cares about is making money. They don't care about their customers or their staff. Very unpleasant work environment. Moved to another company selling a similar product (SAYR) but more ongoing training, car and perks. Like going from night to day.
Pros
None
Cons
Treated as a number
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2.0
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Direct Marketer
Direct Marketer (Former Employee) –  East Tamaki, Auckland20 September 2017
I worked in one of the HRV Franchise office located in East Tamaki. Being a direct marketer, we do cold calling all day long. The direct marketing manager is extremely demotivating and discouraging by using negative words on your performance. There is no teamwork in this office. There is not team effort in this role.
Extremely high turnover rate due to the environment.

Shift hours from 11:30 - 8:00pm. Parking at the front only for managers/directors.Sales targets depending, 3 for the first month, and it increases as you progress with the company.
Base pay + Commission.

I highly recommend anyone and everyone to NOT apply for HRV East office.
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5.0
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Awesome Work/Family environment
HRV was an awesome place to work for as there was no lack in motivation from the managers and the team. The Work/Family environment made it a lot easier to go to work as it was more fun and exciting to work when you have your colleagues supporting you and also depending on your support.
Pros
Shared lunches, Friday drinks after work, end of month Drinks for person of the month
Cons
No Cons
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3.0
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Responsable, Quck learner, quick adopt, Honest, responsable, Love giving
AKL central east Customer service manager (Current Employee) –  Auckland CBD9 January 2014
Responsable, Quck learner, quick adopt, Honest, responsable, Love giving
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2.0
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flexible, suitable for those who enjoy sales
Telemarketing/ Customer Service (Former Employee) –  Auckland, New Zealand17 June 2013
same work everyday, surveys, appointment setting,
co workers were great to work with, very demanding therefore need to bring your best to work.
Pros
good hours
Cons
hourly rate, no ongoing training
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3.0
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it was a fun and interesting work place
telemarketer (Former Employee) –  hamilton9 February 2013
it was day where you never knew what the result was going to be but enjoyed doing it an the acheivments at the end of the day were worth it :)
hardest part of the job there wasnt really any
Pros
good work space decorate your own space an bonus's also the fun working enviroment
Cons
not enough hours and no way to advance in management or certified in anything
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3.0
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Fun work environment
Direct Marketer (Former Employee) –  North Shore HRV9 September 2012
The people are great at HRV but the job is very hard at times. It can be very tough to cold call people and make them aware that they do need an HRV system.

Management are supportive but as it is a sales industry, if you can't perform, you are sent home.
Pros
making a positive difference.
Cons
cold calling hostile people
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Overall rating

2.8
Based on 13 reviews
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Ratings by category

3.0Work/Life Balance
2.2Salary/Benefits
2.3Job Security/Advancement
2.1Management
2.3Culture