When I first worked at HRV the environment was fun and I actually looked forward to work. Now management has changed and were lucky if we get away from our desk, overload you work, expecting ridiculous
results when were underpaid, understaffed and overloaded with work.
You have a job to pay bills
They care about sales and not the well being of their staff
Large corporate with defined roles. The role was fairly routine.
Work was relatively easy however the environment lacked the level of communication to allow it to be more efficient.
The workplace was independent however had a fairly random top down approach. It could have achieved its goals with less people and a higher level of collaboration.
Working for this company is both mentally and physically exhausting. The customer service and the management team does not have any considerations for the technicians.
A day at work can vary from not enough jobs to too many jobs. The only way it seem to secure your position in the company is if you're making sales.
They do not treat every member fairly and there seem to be some favourites which are usually the people making sales even though we've been told to not push sales. If you are one of the people doing your job but not making sales you will be treated as an extra and are disposable.
Even though there has been many 'changes' within the company, nothing has really changed. The ideas are introduced but no actions taken.
At the end of the day, they want SALES MEN not TECHNICIANS because no matter how good of a technician you are, if you're not making sales you're not worth it in the company's eyes.
• Promote the benefits of the HRV Systems and related services
• Database Management
• Recommend best solutions to potential clients on the phone
• Log fault calls and escalate issues to the right departments for action
• Assign field technicians to logged calls to conduct installation work and repairs
All HRV cares about is making money. They don't care about their customers or their staff. Very unpleasant work environment. Moved to another company selling a similar product (SAYR) but more ongoing training, car and perks. Like going from night to day.
Greedy company. The only good thing about working there were the people in your team who were supportive. Management however were only nice to you when you would make sales. The commission is not good considering how much you are selling the products for.You are made to feel useless if you have a tough week not making any sales which would result in you stressing out about losing your job. Glad I left when I did. Don't work there you can do better!
People you work with in your team
Low commision, get treated unfairly if you dont make sales
I worked in one of the HRV Franchise office located in East Tamaki. Being a direct marketer, we do cold calling all day long. The direct marketing manager is extremely demotivating and discouraging by using negative words on your performance. There is no teamwork in this office. There is not team effort in this role.
Extremely high turnover rate due to the environment.
Shift hours from 11:30 - 8:00pm. Parking at the front only for managers/directors.Sales targets depending, 3 for the first month, and it increases as you progress with the company.
Base pay + Commission.
I highly recommend anyone and everyone to NOT apply for HRV East office.
HRV was an awesome place to work for as there was no lack in motivation from the managers and the team. The Work/Family environment made it a lot easier to go to work as it was more fun and exciting to work when you have your colleagues supporting you and also depending on your support.
Shared lunches, Friday drinks after work, end of month Drinks for person of the month
The people are great at HRV but the job is very hard at times. It can be very tough to cold call people and make them aware that they do need an HRV system. Management are supportive but as it is a sales industry, if you can't perform, you are sent home.