IAG
3.8 out of 5 stars.
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IAG Careers and Employment

About the company

  • Company size
    more than 10,000
  • Revenue
    $5bn to $10bn (NZD)
  • Industry
    Insurance
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Jobs

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Customer Service

2 jobs

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Rating overview

Rating is calculated based on 157 reviews and is evolving.

4.0020174.4020184.5020193.5020205.002021

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Work & Life Balance

Reviews

Senior Claims Advisor /Trainer in Christchurch, Canterbury
on 3 November 2020
Call centre. Great environment
Fun, staff events, very supportive. Teaining very good for customer service. Working in teams who have small fun competitions. Leadership very good. Competitive salary.
Senior Specialist in Auckland New Zealand
on 9 April 2021
Specialist Claims
I have worked for this company and team for 11years. The reason I have not moved on is that my job is mentally stimulating, the job secure and the team amazing.I believe the company genuinely cares about their employees.
Consumer Sales Underwriting in Albany, Auckland
on 9 September 2020
If you get hired, be ready to be overwhelmed above and beyond
The training is simple/basics and very short not enough for the kind of workload of tasks that you will face once you start taking phone calls. If you make suggestions about how to be more aware of the products and issues resolution they will tell you it cannot be done because each issues is complex and different from another but QA keeps on marking you down on the same mistakrs of product mishandling.
Earthquake Loss Adjuster in Christchurch, Canterbury
on 25 November 2019
Found it a good place to work, they look after their staff.
Good place to work, they looked after their staff. The pressure was on to acheive targets and get the work completed in a timely manner. Good management, clear objectives and guidence.
Bank Claims Case Manager in Auckland
on 30 January 2019
Great place to work
IAG is a great place to work lovely warm welcoming enviroment. The people are awesome very helpful. I have learnt alot within my 3 wee training to be able to do my job.
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Questions and answers

People have asked 5 questions about working at IAG. See the answers, explore popular topics and discover unique insights from IAG employees.

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Interview insights

Insights from 8 Indeed users who have interviewed with IAG within the last 5 years.

Favourable experience
Interview is average
Process takes about a day or two

Interview Questions

Most questions relied on personal attitute to have an ability to be flexible, adaptable to a different environment and desire to learn.

Shared on 5 September 2018

Behavioural based questions.

Shared on 11 August 2018
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