IAG Employee Review
Inbound Call Centre, Dealing with Insurance Policy holders and potential new clients.
I learned how to interact with a large variety of customers throughout New Zealand. How to empathize with people and be a very good listener and to deliver what the customer needed.
Ratings by category
Good work life balance
Not enough variety of other work besides taking phone calls.
A typical day at work can involve a variation of customers in age and mood. I learned to deal with all types of situations that life throws at you and how to deal with them. I found management approachable and easy to deal with. The hardest part of my job was processing all the legal work for a Christchurch home. The most enjoyable part of my job was a happy customer :)
The training is simple/basics and very short not enough for the kind of workload of tasks that you will face once you start taking phone calls. If you make suggestions about how to be more aware of the products and issues resolution they will tell you it cannot be done because each issues is complex and different from another but QA keeps on marking you down on the same mistakrs of product mishandling.
If you like to work alone, work here because they will let you just go on your own.
1. No standard resolution 2.No one takes supervisor call 3. stressful