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IAG Employee Review

Productive and Fun Workplace

5.0
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7 November 2018
My job entails identifying debtors and making timely contact to pursue recovery while ensuring excellent customer service experience is delivered. I have learned to handle customer conflicts, objections and complaints from my experience, managing difficult customers. I have always been able to priorities my workload and ensure objectives are met within the required deadlines.
I have learned to sell debt which is an intangible product and this has given me the confidence to sell or deal with any kind of customers.
Ratings by category
5.0
Work/Life Balance
5.0
Salary/Benefits
5.0
Job Security/Advancement
5.0
Management
5.0
Culture
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5.0
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25 November 2019
Good place to work, they looked after their staff. The pressure was on to acheive targets and get the work completed in a timely manner. Good management, clear objectives and guidence.
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5.0
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24 June 2017
Same location
Claims Manager (Current Employee) - Christchurch
I really enjoy the challenges my job brings. I work alongside a great team who is supporting and helpful. My manager helps me with the challenges I face in my job and provides constructive feedback. IAG has a great work culture that encourages a good work/life balance
Pros
Benefits
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5.0
Job Work/Life Balance
Salary/Benefits
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Management
Job Culture
6 July 2014
- A typical day at work involved liasing with brokers, reconciling accounts, dealing with incoming phone calls and working to deadlines.
- Over the 5 years I worked there, I learnt many things and took on more and more responsibility.

- It was a big company. My direct manager was great. She was a true role model.

- I had great colleagues and made some very close friends.

- It was a very demanding job, always meeting to deadlines but it got particularly challenging during the period of the earthquakes.

- The most enjoyable part of my job was the interaction with my co-workers, brokers and customers.
Pros
Fantastic staff benefits and rewards, fair pay, free staff morning teas, lunches and end of month drinks, great life/work balance, Strict with morning tea and afternoon tea breaks, overtime pay
Cons
A lot of movement in management lead to workplace instability
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