IDEA Services Management reviews

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1.0
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It's a nightmare!
Service Worker (Current Employee) –  Wellington11 September 2019
Where to begin?
Little to no training, incompetent and ineffectual management, difficult and stressful shifts in situations you'll not have been educated or orientated in or to. Workplace bullying by colleagues, managers and clients.Difficult and dangerous workplaces and roles with no support and little information, however, you will be held responsible for any and all issues, despite your lack of Knowledge or training in these situations. Stressful and long, lonely shifts punctuated by having to clean soiled clients and bouts of physical violence. You may or may not be relived at the end of your 24 hour shift (it's a bit like lotto, but the prize is more sole destroying work)!

It could be a worthy and rewarding role, helping those with a disability live a good and productive life, however, red tape, politically correct bullsh*t and severely limited funds (not to mention a completely incompetent management structure) stifle your ability to do any good at all!

Also, there is a good chance you will assaulted and or injured frequently, so, there's that to look forward to.
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1.0
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Not a good organisation,they dont pratice what they preach.
Support carer for special needs (Former Employee) –  Auckland31 July 2019
Love the service users,but sad for the duty of care they receive from inexperiant staff an dont understand their culture or respect it..thats so wrog
Pros
Service users
Cons
Bad care.
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1.0
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Staff not supported
Service Worker (Former Employee) –  Hawkes Bay2 September 2018
There are constant ads for new staff while loyal staff are sidelined below the poverty line. Those staff could be used so that they get a living wage (not 15 hours per week). This promotes a toxic environment where staff are reporting each other for small things or false complaints so that they will get the hours.
You may be left on your own with highly volatile people, you may do a sleep over and cannot sleep due to disturbances. Soon as you make a small mistake the management will throw you under a bus or the nearest train.
Best not to join.
Pros
Service Users are great
Cons
Long hours, no life of your own.. split shifts and back to back shifts kill.
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1.0
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Worst management I've come across in my entire working life.
Support Worker (Former Employee) –  Idea Hutt9 May 2018
Severe lack of communication between support workers and management . Zero respect from management for the support workers. Underskilled and poorly trained unprofessional support staff often working one on one with vulnerable service users. Back breaking soul destroying DOUBLE SHIFTS (24 hour shifts) called "rollover shifts". Just call them what they are!! A health and safety nightmare!
Pros
None
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1.0
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Average
Community Support Worker (Current Employee) –  Porirua, Wellington26 October 2017
Management aren't very supportive of advancing staff in their roles.
Would rather hire casuals than give current staff hours to live on.
Always reviewing staff and services to find ways to save money and pay staff less.
Management make lots of promises but very rarely deliver.
Pros
free meals
Cons
You need to work a lot of hours to survive, quite possible you will be attacked on the job by clients.
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5.0
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Be paitence
Community Support Worker (Former Employee) –  Manukau City, Auckland13 September 2017
As a support worker my job is to support the person regardless of his or her race gender or culture.Be paitence when you at work .dont be stress which makes life harder for others. Take a break if you need to.
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2.0
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na
Caregiver (Former Employee) –  Taupo, Waikato1 August 2017
Most days were very repetitive and change was very difficult to obtain. Management was very challenging and at times (too often) abusive. Too many control freaks in that organisation for my taste and too many rules and regulation which are not necessary.
Pros
Having fun with service users on good days
Cons
management's power control issues
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1.0
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Difficult, hard and dangerous work with little to no support or reward.
Support Worker (Current Employee) –  North Island19 March 2017
Extremely difficult job at the best of times. Bare minimum training, extremely stressful, long shifts. No real organisation, little support for staff (especially in stressful and difficult situations such as when clients become difficult, upset or violent)!

Extremely poor management performance and support; borderline illegal treatment of staff, dangerous work practices and culture of indifference to staff issues or problems.
Pros
Not that i've noticed.
Cons
Pretty much all of it.
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5.0
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Good workplace and nice staff
Community Support Worker (Former Employee) –  Auckland, New Zealand13 February 2017
Introduce our client to the community even they had disability.and the management give you a chance to step up and they give the full support to our career.
Pros
free training
Cons
long hours
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3.0
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Interesting Job
Community Support Worker (Former Employee) –  Hawkes Bay22 January 2017
Everyday is different
Treat everyone equal
Management is better now
Multicultural people working
Good team work
Working with different kind of intellectual people
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2.0
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I enjoyed the Caring side of this job and the work colleagues alongside me which is what explains my longevity.
Community Services Worker (Former Employee) –  Wellington, Wellington10 January 2017
I didnt like the hypocrisy and politics within the company.There are Support workers and maybe two Managers however who are doing a wonderful job and not being appreciated.
Pros
Being genuinely" in tune" with the people I've supported .
Cons
Long hours and inconsistency
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4.0
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Productive Workplace
Office Manager (Former Employee) –  New Plymouth, N17 January 2016
Daily banking. Reconciling cashbook to bank statements.
Managing debtors and creditors. Working with management to provide monthly financial reports. Pay wages and salaries.
Pros
Flexible hours
Cons
-
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2.0
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Excellent team, shame about the management
Workforce Facilitator, Shared Services (Current Employee) –  Hamilton1 September 2015
The team I work with are excellent, they are what make the job bearable.

Organising relief for support workers who are sick or on annual leave.
Answering the phones and covering sick leave at short notice. Management are not very supportive or open to change.
The hardest part of the job is finding cover for sick leave when there is no one to cover. It is very stressful and hard work. Saturday and Sundays are worked one in every three weeks and some weeks you end up working seven days when you work the weekend.

The best part of the job are the people,
Cons
long hours
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4.0
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Rewarding work and enjoyable atmosphere
Care support worker/sport coordinator (Former Employee) –  Tauranga, N24 August 2015
supporting people with high and complex needs to complete physical activities such as walking, sports, dancing and swimming.
Learned a great deal of patience and understanding of the different needs and abilities of others.
Support from management was great and leave was always given when requested.
The most enjoyable part of the job was seeing the people i supported achieving more than they expected.
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3.0
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Not a supportive working environment
Community Support Worker (Former Employee) –  Hamilton15 June 2015
The management team provided limited advancements within the organisation. There was no support in the kind of work we were doing. We were in a high risk environment and it made working in that environment very stressful everyday. The co-workers were great, we were all supportive of each other and thats what made going into work possible.
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4.0
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Good company
Community Support Worker (Former Employee) –  Dunedin21 September 2013
This is a good company to work for the management are easy going and you can talk to them when you need to
Cons
good hours
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Overall rating

3.2
Based on 52 reviews
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2.9Work/Life Balance
2.6Salary/Benefits
2.5Job Security/Advancement
2.7Management
2.9Culture