IDEA Services
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IDEA Services Management reviews

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New Zealand52 reviews
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3.0
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One off but has generated more
The management were open and work specific. This enabled me to deliver their requirements easily without any miscommunication.

This originally was going to be a one off - but has generated more work. Start time yet to be decided by ourselves and the company.
Pros
Shared meals with them
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1.0
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Culture of toxicity
An ineffective management that don't listen to complaints until someone is hurt (staff or service users) or dies. Not to mention the culture of bullying in the company to staff and service users. Publically, the company talk of improving their lives but in reality this is rarely the case. While service users are given care plans to achieve goals these are often restricted by funds or staff, which the company attempts to reduce at every opportunity.
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2.0
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independent but irregular
Work can be meaningful,
management can be hands-off,
usually working alone or with another team mate,
must do cooking a lot of the times,

driving is a must,

easy to take leave but if you'll be excluded from leave-taking if there are already a lot of other people taking leave.
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1.0
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Culture of bullying and abuse
I worked at Idea for 27 years and I experienced bullying and abuse by Managers and area managers who backed each other up with lies. They acted like the Gestapo. They used their 'power's to belittle you and make up complaints to intimidate and threaten your job. If you dare to report them or make a complaint they will make up lies to get rid of you. Worst years of my life working in
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1.0
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It's a nightmare!
Where to begin?
Little to no training, incompetent and ineffectual management, difficult and stressful shifts in situations you'll not have been educated or orientated in or to. Workplace bullying by colleagues, managers and clients.Difficult and dangerous workplaces and roles with no support and little information, however, you will be held responsible for any and all issues, despite your lack of Knowledge or training in these situations. Stressful and long, lonely shifts punctuated by having to clean soiled clients and bouts of physical violence. You may or may not be relived at the end of your 24 hour shift (it's a bit like lotto, but the prize is more sole destroying work)!

It could be a worthy and rewarding role, helping those with a disability live a good and productive life, however, red tape, politically correct bullsh*t and severely limited funds (not to mention a completely incompetent management structure) stifle your ability to do any good at all!


Also, there is a good chance you will assaulted and or injured frequently, so, there's that to look forward to.
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1.0
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Not a good organisation,they dont pratice what they preach.
Love the service users,but sad for the duty of care they receive from inexperiant staff an dont understand their culture or respect it..thats so wrog
Pros
Service users
Cons
Bad care.
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1.0
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Staff not supported
There are constant ads for new staff while loyal staff are sidelined below the poverty line. Those staff could be used so that they get a living wage (not 15 hours per week). This promotes a toxic environment where staff are reporting each other for small things or false complaints so that they will get the hours.
You may be left on your own with highly volatile people, you may do a sleep over and cannot sleep due to disturbances.
Soon as you make a small mistake the management will throw you under a bus or the nearest train.
Best not to join.
Pros
Service Users are great
Cons
Long hours, no life of your own.. split shifts and back to back shifts kill.
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1.0
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Worst management I've come across in my entire working life.
Severe lack of communication between support workers and management . Zero respect from management for the support workers. Underskilled and poorly trained unprofessional support staff often working one on one with vulnerable service users. Back breaking soul destroying DOUBLE SHIFTS (24 hour shifts) called "rollover shifts". Just call them what they are!! A health and safety nightmare!
Pros
None
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1.0
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Average
Management aren't very supportive of advancing staff in their roles.
Would rather hire casuals than give current staff hours to live on.

Always reviewing staff and services to find ways to save money and pay staff less.

Management make lots of promises but very rarely deliver.
Pros
free meals
Cons
You need to work a lot of hours to survive, quite possible you will be attacked on the job by clients.
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5.0
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Be paitence
As a support worker my job is to support the person regardless of his or her race gender or culture.Be paitence when you at work .dont be stress which makes life harder for others. Take a break if you need to.
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2.0
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na
Most days were very repetitive and change was very difficult to obtain. Management was very challenging and at times (too often) abusive. Too many control freaks in that organisation for my taste and too many rules and regulation which are not necessary.
Pros
Having fun with service users on good days
Cons
management's power control issues
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1.0
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Difficult, hard and dangerous work with little to no support or reward.
Extremely difficult job at the best of times. Bare minimum training, extremely stressful, long shifts. No real organisation, little support for staff (especially in stressful and difficult situations such as when clients become difficult, upset or violent)!

Extremely poor management performance and support; borderline illegal treatment of staff, dangerous work practices and culture of indifference to staff issues or problems.
Pros
Not that i've noticed.
Cons
Pretty much all of it.
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5.0
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Good workplace and nice staff
Introduce our client to the community even they had disability.and the management give you a chance to step up and they give the full support to our career.
Pros
free training
Cons
long hours
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3.0
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Interesting Job
Everyday is different
Treat everyone equal

Management is better now
Multicultural people working
Good team work

Working with different kind of intellectual people
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2.0
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I enjoyed the Caring side of this job and the work colleagues alongside me which is what explains my longevity.
I didnt like the hypocrisy and politics within the company.There are Support workers and maybe two Managers however who are doing a wonderful job and not being appreciated.
Pros
Being genuinely" in tune" with the people I've supported .
Cons
Long hours and inconsistency
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4.0
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Productive Workplace
Daily banking. Reconciling cashbook to bank statements.
Managing debtors and creditors.
Working with management to provide monthly financial reports. Pay wages and salaries.
Pros
Flexible hours
Cons
-
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2.0
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Excellent team, shame about the management
The team I work with are excellent, they are what make the job bearable.

Organising relief for support workers who are sick or on annual leave.

Answering the phones and covering sick leave at short notice.
Management are not very supportive or open to change.
The hardest part of the job is finding cover for sick leave when there is no one to cover. It is very stressful and hard work. Saturday and Sundays are worked one in every three weeks and some weeks you end up working seven days when you work the weekend.


The best part of the job are the people,
Cons
long hours
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4.0
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Rewarding work and enjoyable atmosphere
supporting people with high and complex needs to complete physical activities such as walking, sports, dancing and swimming.
Learned a great deal of patience and understanding of the different needs and abilities of others.

Support from management was great and leave was always given when requested.
The most enjoyable part of the job was seeing the people i supported achieving more than they expected.
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3.0
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Not a supportive working environment
The management team provided limited advancements within the organisation. There was no support in the kind of work we were doing. We were in a high risk environment and it made working in that environment very stressful everyday. The co-workers were great, we were all supportive of each other and thats what made going into work possible.
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4.0
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Good company
This is a good company to work for the management are easy going and you can talk to them when you need to
Cons
good hours
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