IDEA Services Employee Review

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Staff not supported
Service Worker (Former Employee) –  Hawkes Bay2 September 2018
There are constant ads for new staff while loyal staff are sidelined below the poverty line. Those staff could be used so that they get a living wage (not 15 hours per week). This promotes a toxic environment where staff are reporting each other for small things or false complaints so that they will get the hours.
You may be left on your own with highly volatile people, you may do a sleep over and cannot sleep due to disturbances. Soon as you make a small mistake the management will throw you under a bus or the nearest train.
Best not to join.
Pros
Service Users are great
Cons
Long hours, no life of your own.. split shifts and back to back shifts kill.
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People oriented
Support Worker (Former Employee) –  Auckland, Auckland18 August 2019
The best workplace I have been too. People helping people with special needs. You have a great life ahead of you after taking some time off from work...seeing people with special needs go by is a great thing that gives you inner reward that no money can keep up with.
Pros
Free snacks, coffee and tea.
Cons
difficulty in communicating with service users
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Not a good organisation,they dont pratice what they preach.
Support carer for special needs (Former Employee) –  Auckland31 July 2019
Love the service users,but sad for the duty of care they receive from inexperiant staff an dont understand their culture or respect it..thats so wrog
Pros
Service users
Cons
Bad care.
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Overall rating

3.2
Based on 49 reviews
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Ratings by category

2.9Work/Life Balance
2.6Salary/Benefits
2.6Job Security/Advancement
2.7Management
2.9Culture