The team I work with are excellent, they are what make the job bearable.
Organising relief for support workers who are sick or on annual leave. Answering the phones and covering sick leave at short notice. Management are not very supportive or open to change. The hardest part of the job is finding cover for sick leave when there is no one to cover. It is very stressful and hard work. Saturday and Sundays are worked one in every three weeks and some weeks you end up working seven days when you work the weekend.
I enjoyed the work involved, especially supporting the people in my care. Learning from them, different personalities, but also the opportunity to continue learning and being trained within the company. I would definitely work for Idea again if circumstances allowed.
I have mixed feelings about IDEA Services. I loved the interaction with the people we supported and learned a lot about myself by being with them. Where I have issues is the poor support given by the company to provide quality service and also look after its staff. Regularly phoned on days off and begged to work extra hours. The company has good training programs if you can get on them. Very quick to ply the paperwork onto you. In fact, due to so much paperwork, a lot of activities are not undertaken with the people losing that human factor of wow that's interesting let's go and find out Initiative and encouraging the Service user to do as much for themselves as possible is not encouraged either meaning a lot of talent is overlooked In conclusion, would I work with the Service user ...anytime, best party you could ever have, have so much to offer and never forget who you are. IDEA services well they still have a long way to go.