Challenging and multitasking workplace
The day starts with morning briefings with housekeeping team about arrivals ,departures for the day , complaints and observations from previous day and other important guest information. Then for the rest of the day I inspect checkout rooms, update roomattendants task sheet with Q rooms and priority rooms , liase with front office for Q rooms , guest request , lost property requests, liase with houseman for linen .
I have learned to articulate and implement on how to convince my staff for efficiency without impacting the cleanliness standard.
Managing staff and ensuring front office are getting the rooms on time . Staff consistency in performing to the set standards was tough as they have their own way of doing things. I feel happy when my staff realises that I appreciate and recognise their daily hard work .