Kiwibank
Kiwibank Employee Reviews
Found 25 reviews matching the search See all 27 reviews
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gives work life balance
Customer Service Officer (Current Employee) – Auckland City, Auckland – 11 December 2018
too much pressure from senior staff.
seems too dominating environment but stating that its part of their job and your training.
Expectation are too high from staff.
seems too dominating environment but stating that its part of their job and your training.
Expectation are too high from staff.
It's like taking a bite of a nice green apple and soon realising there is a lot of rotten areas in it!
contractor (Former Employee) – Wellington, New Zealand – 17 November 2018
I worked for Kiwibank as a contractor for over a year. The organisation has poor workplace culture and work life balance.
The workload is very high and the culture has become increasingly combative and aggressive and stressful to work in over the years. Senior managers are always trying to undermine each others positions so they can reach their personal career objectives. Unfortunately I have witnessed a lot of my colleagues being bullied by their managers and employees are increasingly suffering from burn out, it was not a pleasant environment to work in.
Basically Kiwibank is no different from any other bank but tries to sell their brand and image as something unique and different, but unfortunately it's internal organisational culture and values could not be further apart from the image they portray.
I was not impressed with the executive team at all and would not recommend Kiwibank as an organisation to work for in the long term.
The workload is very high and the culture has become increasingly combative and aggressive and stressful to work in over the years. Senior managers are always trying to undermine each others positions so they can reach their personal career objectives. Unfortunately I have witnessed a lot of my colleagues being bullied by their managers and employees are increasingly suffering from burn out, it was not a pleasant environment to work in.
Basically Kiwibank is no different from any other bank but tries to sell their brand and image as something unique and different, but unfortunately it's internal organisational culture and values could not be further apart from the image they portray.
I was not impressed with the executive team at all and would not recommend Kiwibank as an organisation to work for in the long term.
Cons
Poor culture and work life balance
productive and fun workplace
Solutions Assistant (Former Employee) – Auckland City, Auckland – 19 May 2018
enjoyed each and every moment of my job. worked for 1 year but it was so quick that i didn't even realize. wonderful company and great culture. every single achievement is celebrated.
Pros
free lunches, great team, staff benefits
Cons
nothing found
Great place to work
Asset Liability Management Manager/Analyst (Former Employee) – Auckland – 9 May 2018
Kiwibank is a great place to work. It definitely provide people space to grow and expand their exposure. Culture is nice, people are approachable, always willing to talk and help.
Fun Day
Banking Assistant (Current Employee) – Glenfield, Auckland – 12 November 2017
I love Kiwibank
I love to help people and I aim to do what is right for the customers ensuring a win win situation for the both business and the people.
Workplace culture is very professional and every team member is really helpful and kind.
I love to help people and I aim to do what is right for the customers ensuring a win win situation for the both business and the people.
Workplace culture is very professional and every team member is really helpful and kind.
Great palce to work
Office Co-ordinator (Current Employee) – Lower Hutt, Wellington – 13 July 2017
Kiwibank has been a great place to work however, the remuneration for the amount of work some staff do is not up to market rate. this is especially clear where staff are given more work to their BAU role.
Fun workplace
Holiday Programme Assistant (Former Employee) – Wellington Central, Wellington – 7 June 2017
Throughout the holidays the programme planner would come up with activities that not only we enjoyed but most importantly the children enjoyed.
Great team of 5 led by an awesome supervisor. Learnt alot from the other members - how to cope under pressure.
Great team of 5 led by an awesome supervisor. Learnt alot from the other members - how to cope under pressure.
Great and progressive place to work, good culture
Information consultant (Current Employee) – Wellington, Wellington – 9 February 2017
Kiwibank is a young organisation with a great culture that try to make a change in New Zealand approach to Banking. It's not scared of the new way to do things and try new technologies to achieve it, I'm grateful that I'm a part of the team that implements new technologies around the business in here.
Can do attitude in work approach
Associate Product Manager (Former Employee) – Wellington, Wellington – 18 January 2017
I worked as part of a Product Team in this role. I worked with very intelligent and personable people. There was a strong variety to the work and a lot of opportunities to lead the delivery of business outcomes. It was also a fun and enjoyable environment.
Pros
Working with high performing and personable people
Not good enough
Customer Service Representative (Current Employee) – Hawera, Taranaki – 1 November 2016
The banking part is really good and enjoyable the helpdesk team are amazing but with the amount of work i do the pay is no where near enough. It is most definately the lowest out of all the branches for a CSR manager. Its absolutely shocking.
Cons
Heavy lifting ebery night closing
Great work, life balance
Customer service (Current Employee) – Wellington, Wellington – 20 September 2016
Kiwibank is a great place to enter into the financial sector. A typical day work as a CSR will be fast paced and requires excellent time management skills. You may struggle to grown within the company as internal opportunities are sadly based on "who you know" Jobs at Kiwibank are secure. Sadly this may be due to the high staff turnover. Kiwibank's salary is performance based but does not compete with competitors.
Pros
Job Security.
Cons
No free time to breath, performance based salary with low rewards for high achievers.
Great people and a Kiwiana bank
Head of Talent (Current Employee) – Wellington – 8 July 2016
Kiwibank has some great people working within however it has many growing pains with trying to grow into a bigger bank. The bank needs to grow in change maturity. Meanwhile the bank does have a heart for NZ
Pros
Culture
Cons
Change adverse
Savvy bank that supports it's people and promotes personal growth
Mobile Mortgage Manager (Former Employee) – Auckland New Zealand – 6 January 2016
During my time at Kiwibank i was fortunate to have been mentored by a great manager who provided me with direction and the autonomy to learn and grow.
The culture at Kiwibank has always been rated high from existing and previous employees.
Being a Mobile Mortgage Manager at Kiwibank allowed me to build on my lending and networking skills which was a critical part of the role to be successful.
I also had an incredible supportive team and given the chance, i would not hesitate to work for Kiwibank again.
The culture at Kiwibank has always been rated high from existing and previous employees.
Being a Mobile Mortgage Manager at Kiwibank allowed me to build on my lending and networking skills which was a critical part of the role to be successful.
I also had an incredible supportive team and given the chance, i would not hesitate to work for Kiwibank again.
Pros
Autonomy to work from home
Cons
Outside business hours
Beehive like
Customer Service Representative (Current Employee) – Wellington – 29 January 2015
My daily work is great, being able to communicate and help people. My job is to answer questions and make their banking experience easier, better and cheaper, providing a tailor made solution for problems. Co-workers are a good mix and good to work with, even if they are younger than I am. Management is management. My direct team leader is a star. Hardest part of the job is providing solutions to angry customers that have to wait 40min plus in the queues because management don't want to help providing more staff to cope with the workload during the night shift. Queues overload, as on average only 7 staff to man the call centre with queues of 80 to over 150 waiting. Most enjoyable part is touching peoples daily life , helping the people making changes to get maximum benefits by saving time, saving money and making banking easy and a pleasure.
Pros
Helping customers being a human and not a computer/robot.
Cons
currently working night shift with almost no chance of changing although promised.
A fun and challenging place to work
Solutions Assistant (Current Employee) – Whangaparaoa, N – 9 January 2015
This job is fun and every day is different which is what I enjoy.
A typical day involves a team start-up where information is passed on and discussed. Then comes opening the branch and assessing customers inquiries which can be anything from sending a simple parcel within Auckland to helping customers apply for the IRD numbers and making bill payments. Stock management is also a very important part of my day to ensure we are fully stocked and ready to assist customers with all their needs. I enjoy the team environment that I am a part of and I feel that I am a very strong, compassionate and motivating team player. The End Of Day process is completed which includes cash handling, cheques and ensuring the premises is fully secured, I feel that I also have a strong and positive relationship with the management,
The best part of my job is getting to know the customers and knowing that they are satisfied with the service that I have given them.
A typical day involves a team start-up where information is passed on and discussed. Then comes opening the branch and assessing customers inquiries which can be anything from sending a simple parcel within Auckland to helping customers apply for the IRD numbers and making bill payments. Stock management is also a very important part of my day to ensure we are fully stocked and ready to assist customers with all their needs. I enjoy the team environment that I am a part of and I feel that I am a very strong, compassionate and motivating team player. The End Of Day process is completed which includes cash handling, cheques and ensuring the premises is fully secured, I feel that I also have a strong and positive relationship with the management,
The best part of my job is getting to know the customers and knowing that they are satisfied with the service that I have given them.
Busy but interesting place to work
Solutions Assistant (Former Employee) – Auckland – 12 June 2014
Learned many different skills in this role, it was fast paced but every day varied. I loved my team members and was sad to leave.
A typical day at work involved serving over 100 customers as we were a very busy branch. I worked alongside my team and we supported each other through those busy and sometimes stressful times. The most enjoyable part of the job was getting to know regular customers and providing them top service. The hardest part of the job was sometimes dealing with difficult or irate customers but all my team members faced this at times so we calmed them and found solutions.
A typical day at work involved serving over 100 customers as we were a very busy branch. I worked alongside my team and we supported each other through those busy and sometimes stressful times. The most enjoyable part of the job was getting to know regular customers and providing them top service. The hardest part of the job was sometimes dealing with difficult or irate customers but all my team members faced this at times so we calmed them and found solutions.
Fun work enviroment
Duty management (Former Employee) – Hamilton, New Zealand – 11 February 2014
Everyday was different as customer came in with different needs, which made the place exciting to work at.I worked in a very fast paced environment and had a great team leader, with great staff to work along side. You learnt something new nearly everyday. The hardest part of the job was dealing with abusive customers, most rewarding the was also calming them down and always being able to help someone.
Pros
Very flexible bosses
Cons
nil