My daily work is great, being able to communicate and help people. My job is to answer questions and make their banking experience easier, better and cheaper, providing a tailor made solution for problems. Co-workers are a good mix and good to work with, even if they are younger than I am. Management is management. My direct team leader is a star. Hardest part of the job is providing solutions to angry customers that have to wait 40min plus in the queues because management don't want to help providing more staff to cope with the workload during the night shift. Queues overload, as on average only 7 staff to man the call centre with queues of 80 to over 150 waiting. Most enjoyable part is touching peoples daily life , helping the people making changes to get maximum benefits by saving time, saving money and making banking easy and a pleasure.
Helping customers being a human and not a computer/robot.
currently working night shift with almost no chance of changing although promised.